Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-10 Business days |
| Canada, Europe |
7-10 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
10-20 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Frenxys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://frenxys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
even though the price is cheap, the phonecase has a pretty neat quality! is a bit bent, but won’t matter on your phone. <3
Just a regular case , really good
Corresponds to the description
The product corresponds to the description. Quality is good
Excellent, then what you need
Too beautiful with a special effect
Everything ok
Ideal
It came just perfect! Sent quickly, but went a long time. Recommend.
re linda
Button part for moxa
Good covers, well, there are many, there is nothing special
Cool case, taken to lower Novgorod for 3 weeks, given the holidays, a fire
The cover is good, the bistro came, about 3 weeks old
Pretty good, I arrive in 20 days
Great deal - Item arrived safely and in EX condition - Thank you!
Really appreciate it
The cover as in the photo.
Excellent quality cover, store 100% recommended
Very good
Cool case, good quality
Perfecto
Perfect:)
A good cover of good quality. Thank you!
Genial
Parfait
Came a month before the Primorsky territory. In perfect condition.
A good cover, buttons work well, sits tightly and not bulky at all
Priyshov ranishe marked an hour. good quality. In return chohlom is pre-war and recommend selling
good quality, protects the camera!
Great case!
All OK.
Case is not like the photo, then presented if it clear as stёklyshko in fact it is a material with dots, looks dirty, do not recommend to buy
Usual good cover, fit perfectly, transparent, comfortable.
The case is amazing And really so soft. Loved it. I recommend.
Very fast delivery. Product fitted extremely well. Less bulky when compared to my previous case.
Danke
Great product, fast shipping!
All ok
A good cover, came very quickly
OK
Excellent quality. I sat down well.
Very good quality, will definitely buy again
Very good bumper. Tightly fits, looks curvy. Good quality.
good qwality and fast delivery, come to latvia about 2weeks
Cover for 13 pro sat well. But it is very soft. Silicone at the camera is a butt, and the colored silicone is slightly larger, due to this it is better to protect the camera.
Good. Good.
The cover is in good quality, it came quickly.
Normal silicone case
Good
Came very fast, the quality is good
12/31-1/12 rear 욤 took weeks stability
Delivery 71 day. Thank you to the store for the excellent product, corresponds to the description
The quality of the cover is excellent, inside the pupyrnaya so that the dust does not scratch the case
I stick a decoration on it but I love the case, very clean. That if, like all transparent cases at some point they get another color, but for the price it's very good. I'll still order some more
OK
Great case, however seen on it tiny kropeczki
Best spent today! Great cover, high-quality silicone, absolutely not. I am satisfied. Thank you
All ok and fast
Did not really like the quality, the silicone looks cheap
Received quickly but not yet experienced
Good case fast shipping
A good cover, without marriage and sat down as it should (12 iPhone). Delivery to Krasnodar is fast :)))
Good button well Press with high quality Okey two year old women corsage the material you will shipping the days came in only four key
Came quickly, well packed, the track is tracked, looks good, in the case has not tried yet, with the store did not communicate, thanks.
IPhone SE 2020, the buttons on the case are combined into one large and when pressed on + because of not tight sewing in this place of the cover to the phone, rubs the side. The cover is not thin, although last time I ordered here, there was better quality.
Very like the case. All come and camera is protected. And transparent as wanted.
The cover came quickly and in perfect condition! Thank you very much!
The cover is very good, all the cutouts are made clearly as it should
The cover is of excellent quality. Fast delivery. I am satisfied with the service of this store
Shipping. Thanks
It's the second time I buy them and the truth is, very happy. End and protect the camera box. Recommended. Good shopping.
Very good adjusted nicely
stan stray kids
Nice quality, fast shipping.
Delivery to Ukraine in 3 weeks, track tracked, good quality covers, transparent, not Matte
Nice bumper. On it, traces from the fingers do not remain, which is very pleasing))) Belarus went less than three weeks. Everything is fine, thank you very much)))
Super je recommande
delivery took two months
Cool transparent cover.
Good
I order already 10 times all super and quickly comes
The cover did not come, it was more than 2 months, the money was returned immediately
Perfetto
Thank you for the gift!☺& Middot;
Luxury is on the verge of destruction!
Goodyear
A good cover, pleasant to the touch. Satisfied.
It came. All whole
Good. Fast arriving
Good and fast
Good cover, soft, quality. Recommend
C
Never received but money back paid so ok
Love it. Just simpel
Good. Good. It fits the described.
Great product
Parfait !
I can not evaluate the quality of the goods, because I needed a cover for pro, but came for Mini. And you do not stick, because I myself by mistake ordered the wrong (sadness
Norms
The item is 100% according to the description
Very exact to the photo
Great! Fits super well to the phone!
Perfect as you on the description
Good
Cool cover, waited for it for about a month due to delays in the post of Russia, so it would have come for weeks 2-3. I recommend the store, I will buy more!
Very kind saler, fast delivery, perfect products.
Very good cover, not thin, sat perfectly, inside ribbed, in general and in general, I liked everything. I came in less than a month. Recommend
Looks good.
All as in the description, thanks to the store, the delivery is fast, the quality was pleasant!
Drove for a long time, 12 iPhone came up perfectly. Quality is good, does not slip in the hand.
Excellent covers, sit tight
Perfekt
good
Match the description. The quality is good. Shipping KCR about three weeks. Recommend!
Good cover, then you need to use every day. In his hand is convenient and does not slip, dust easy to wipe cleaning cloth and not scratched housing. Price separately please.
Price as long as I'm
Literally in love! Recommend this product. It’s of a good quality and fits perfectly on my iPhone 11!
The order is satisfied, everything came quickly in very good condition)) I recommend the store
Fast delivery, I recommend!!
The cover came quickly. I liked the quality very much. Advise! Later I'll order more.
Everything is super for such a price. One but slips in the hands of a little. If you take colored matte, this is not observed
Just receive it and see how you feel the time step But now is nicely. Good touch, is not very gross and protects correctly. Happy.
Plain silicone case
Perfect purchase
Came for a month, like everything is fine, let's see how much quickly yellows
Really like it)
Delivery 42 days. Thank you to the store for fast delivery and excellent goods, corresponds to the description. Recommend
Good covers
Excellent case for your money. Description corresponds. Delivery within 3 weeks
Past perfect!
Toppp! Subscribe to my account epoxyybeauty, there are many interesting and aesthetic. You can choose a unique and unusual gift for yourself and loved ones! I make cases with flowers to order!
Super
nice
Its even better than expected even tho it attracts fingerprints
Normal case. Camera protection, bumpers are on the level with clamping glass. Cutout on the site. Moskvu 19 days.
It meets its function although the volume keys are very hard
perfect
Excellent quality
comment la photo top
Goods yakysniy.
Just like I wanted: protect camera and bumpers sufficient to protect the glass.
Perfect
Perfecto
It was dull than I expected it to be .But more or less it was fine
Yellows quickly but okay for price
Top, taking over 14 cents in stock
All good
Perfect
High quality thanks arrived in three weeks
Very long delivery, but the cover is good, I recommend. All as in the picture