Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-10 Business days |
| Canada, Europe |
7-10 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
10-20 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Frenxys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://frenxys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very fast. Conform to the description, as always
Cable excellent pursuing sound with a bang!! Honest store. fully recommend!!
Very fast delivery in good condition. Cable is as description. I'm very satisfied. Thank you. Recommend.
Unfortunately, for music, the cable is weak, there is no such transparency, the volume that is in my old cable, the frequencies are also not Ahti, the impression that the sound is is I bought it so, let it lie, suddenly it will come in handy...
Wires of excellent quality. Bazeus makes qualitatively!
Long walked for some reason
The company is the best quality at the highest level.
The quality is excellent. All laces of this brand are working and durable. I have a Type-C charging cable for three years without complaints 2.5 meters long.
Delivery to Rostov 3 weeks. Order was tracked. The cable is quite soft, looks decent. I recommend the store.
Good product well received pack more than to test on my soundbar
Product as described, well packaged and arrived relatively fast, by the reviews I knew q was good brand and not disappointed, economical for what they are worth here in chile.
Fast shipping fast shipping
All fine
It's like the description. Works.
It's pretty quickly thanks Advise store
Everything is super. Cable pratsiu on Hurray. I'm gonna finish this up.
The goods received in Belarus in 24 days from the day of order. I'll check the performance later.
Contact the store. Seller put sticker as a gift.
I'll check on the review, in addition to this, while everything is fine.
Order came within a month, always order from this store different products. Recommend
as always, Ugreen means great quality, but a little bit expensive, hope they revise pricing
The cable is received, checked, works. To the store Thank you!!!
Delivery 18 days to Germany. Cable works well.
Impeccable product, in Europe it is not a known brand, but I think the vast majority of its s product are of very good quality.
Received, shipping for five days. Quality as always on top.