Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
7-10 Business days |
Canada, Europe |
7-10 Business days |
Australia, New Zealand |
10-20 Business days |
Central & South America |
10-20 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Frenxys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://frenxys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The charger is in the box, please open it and check it out, the watch looks beautiful, I like it very much
I arrived before the expected time. It is beautiful, the size fits my wrist, and it can be easily paired with my Android phone. There are two types of watchbands. I recommend this product.
The battery life point is long-time, and has several functions, easy to use.
Very nice watch super satisfied
Received in 7 days and as the description
Super.
Works well to see in time
Very nice and complete. The instructions to configure it once connected are conspicuous by its absence
Great Smart watch my little girl is very happy to plus she is very complete at the level of functions
Very well works well with all these function
super
The watch arrived at the scheduled time. It's huge in size and has a high-quality display.
It arrived earlier than expected. I was pleasantly surprised by the product relative to the price-quality ratio. Everything is table. Suitable for both young people and adults.
The clock very good!
It came to me in good condition thank you very much
Very good quality, quick reception thank you to the seller I recommend by the way
Beautiful watch, very fair for your price, fastdelivery
Good product fast sending
Very good watch for this price works well and can answer the call❤Recommend me, the order arrived very quickly 5 days earlier thank you
I ordered this smart watch to make a gift, the person is very excited by this watch. I recommend it for a big wrist because it is already very big.
Product delivered
Great purchase, works without problem. I recommend
Today I received it. Everything is fine 🙂 Thank you very much. I am so excited!🥰
Everything arrived in perfect condition, just like in the product announcement, works very well
The last year of the norms of the law of Novy