Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-10 Business days |
| Canada, Europe |
7-10 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
10-20 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Frenxys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://frenxys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Great quality adapter.
Good quality materials. 3,5 "2 TB started with extra power. With NVMe on HDD 150 MB/s via USB 3.2
Well packed, 100% care. Tested and approved, product is excellent! If have discount store, customer will be true!
Fast shipping, product arrived on time, works perfectly, very satisfied with this purchase
Work perfectly and stable connection on my HD 3.5. Has the same performance SATA III. Ugreen products you can buy without fear.
Great product, work perfectly in Blu-Ray recorder for PC!!!
Best, takes a while but pays. Already bought two to leave in assistance.
Good device. High speed recording MB/s, sometimes jumps up to 70. Consumption current at the same time with optional connector 250mA. In general, are satisfied.
Marvel, work perfect, high quality product.
Very satisfied. Like all Ugreen products, very good quality. The adapter works perfectly.
In Ivanovo region, the parcel came in three weeks. The adapter is packed in a flat cardboard box tightly, the BP into the box is much larger and free. The disk did not connect, there was no need, I bought a Prostock. But the adapter was checked, went to the seven-inch TV old.
Order arrived in 27 days. Packing is good, the track was tracked. I will test, after adding a review. Shop and store recommend.
I got it in 43 days. The writing speed is 130 MB/s on a 2.5 inch toshiba hard drive, without requiring external power supply. Thank you.
Good product, fast shipping, I recommend the store.
Excellent adapter, connected a new HDD 3.5 "on 4 TB without problems initialized, formatted the disk and without problems rolled almost terabite films. Delivery in the boundaries of the specified terms.
Class brand and rich. I'll give you a robot device. Splinter and jaquism. I recommend it.
Great adapter usb3-sata, venture to say that the best ever used. Great build quality, long cable (about 40 cm) and tough, and still counts with a LED disk activity. Use to take my Linux and do maintenance and rescue data. Works very well. Recommend.
Good qulity. Packed well and reliably in cartons, as well as in vacuum film. Fast shipping. Good store.
very nice quality, product is what expected, great read/write performance.
Works well with a 3.5" HDD attached to a Linux laptop.
It came quickly. Tracked promptly. The goods are satisfied. A bit simple looks, but the task performs well. Product and store recommend.
Arrived in order and works perfectly.
Ugreen at altitude, however, as always. The transfer speed is high, the materials and packing are excellent. Discs are connected without problems, the internal DVD-ROM 3,5 with the power adapter launched easily. Recommend.
Work very well. Super useful to format drives (SSD or HDD) out of computer to sell or use as external storage.
All chotko works