Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-10 Business days |
| Canada, Europe |
7-10 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
10-20 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Frenxys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://frenxys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It came quickly. Tracked promptly. The goods are satisfied. A bit simple looks, but the task performs well. Product and store recommend.
Arrived in order and works perfectly.
Ugreen at altitude, however, as always. The transfer speed is high, the materials and packing are excellent. Discs are connected without problems, the internal DVD-ROM 3,5 with the power adapter launched easily. Recommend.
Work very well. Super useful to format drives (SSD or HDD) out of computer to sell or use as external storage.
All chotko works
Everything is very fast brought well thanks
The adapter works disk 2.5 is defined under its name as always ugreen at altitude thanks to prdavtsu for quality goods
Product quality very good, working properly.
All as the ad, the product itself is great it small and simple to use.
Everything corresponds to the description, securely packed. Workable. Immediately checked everything OK!
Ugreen as always on top!!! Before Surgut for 3 weeks!!! There was an opportunity to buy cheaper Noname, but did not!!! Boring pays twice, ugreen is time-tested
As always, this brand is on top. The goods are of excellent quality. Recommend
Excellent product quality, always recommend ugreen. Buy many years.
Connected an old hard drive that thought it was a dead load, but no, everything works! 3,5 did not connect yet, they say that you need extra. Power supply
Works fine! Ugreen, and that's it! Quality, as always, on top! Thank you store!
It came quickly enough, packed in a branded package and a box. It's okay, it's working. As a gift put stickers, trivia, but nice! Thanks to the store for the service, I recommend! :)
Have not received the order yet. Tracking shows customs cleared a few days back just waiting on my notification to go pick it up. Will leave additional feedback when I receive item. Did not have to contact store.
it works with 8TB NAS drive, but the transfer speed is averabe - no more than 30mb/s.
The adapter came in time. Checked work for 3.5 HDD size 1 TV. Connected the adapter in HDD, connected to the laptop, installed drivers, connected the power supply to the socket and literally after 2-3 seconds HDD displayed in the system. Total: Everything works, there are no complaints.
Great purchase!
Corresponds to the description. On Win 10 without problems earned. For SSD add. No power needed.
As described. Works. Easy to operate(no screws). It can run 2.5" HDD without external power. I can't test speeds (VictoriaHdd showed 45-55Mb/s while testing surface). Speeds are definitely worse, then with ESata adapter, but that's technology difference, not device. If it fails within 180 days, I will add feedback. Can recommend for price and quality.
All functions properly, 3.5 discs reads. Convenient Device
Packed norms, went a little more than 2 weeks, the quality at the height (there is an indication of work 2.5 the drives work without additional power, and 3.5 need to eat 12 12 12 not the first product of this company, I recommend!
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