Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-10 Business days |
| Canada, Europe |
7-10 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
10-20 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Frenxys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://frenxys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Still not tested, but the product appears to be of great quality. The shipping was fast, but as always, mails Brazil take forever to deliver. Have other products ugreen and recommend this brand. Not taxed.
The photo seems more, in fact small and compact. Router hs8546v5 could not determine the device, connected without additional power supply, there may be not enough power (if enough time to search for a 12 volt power supply, then))-wanted to make FTP server to upload on SSD 2.5 movies and later watch movies on TV. PC defines in USB 3.0 and 2.0
Delivery almost two weeks. Good Goods
Original packing. Works normally, used BP at 12 watts from WD Elements-all OK.
everything has arrived well. ugreen the best quality. thanks to the store
The quality is excellent, everything works.
I'm very happy with the purchase. They are 100% compatible with RPi4 USB3 with UAS support! Finally no errors in dmesg! Definetely worth the money. Finally I can build my low-cost RPi4 NAS. I tried many and many of USB-SATA converters but in the end I invested a little more money for these and I don't regret. I can only recommend. Shipping was very fast, package arrived in less than 14 days. I would definetely order again.
Delivery After 1 me, I have not tried yet, I have not communicated with the store.
Order delivered in 30 days. The quality is good, but it took a very long time to deliver.
It came in two weeks in Vologda. Everything works, the old big hard drive is twisted, reads and writes without complaints.
Read and write speed 160 MB/s when connecting SSD OCZ Vertex 4 256GB to TV set-top box ugoos am6b +
ok
Product as described. Arrive in about 2 weeks, no damage. Test it and worked fine.
Easy to use, tested in HDDs 2.5 "and 3.5", works perfectly.
The product is just like the description, it worked properly. For the 2.5 "HDD you do not need to connect the power source, but for those of 3.5" if necessary. UGREEN products are always synonymous with good quality and warranty, I have several and so far 0 problems. Shop 100% recommended.
Excellent adapter-works with HDD 3.5 without problems!
An excellent device, now without problems to throw an external disk and read it from it. Good assembly, I am very pleased with the purchase-thank you. Great store! Recommend!
Connected a hard drive-the drive works and reads without problems. Actually, that's it. Satisfied.
High quality product thank you very much Recommended Seller
Great adapter, works with HDD and DVD-ROM, checked. Quality as always on top.
Goods of excellent quality, came in a box. I use it for a month, there were no problems with it. Connected external HDD 3.5 with optional power
Function test ok. Will advise for longer use results. Thank You Seller !
Excellent quality. Everything works. Delivered quickly. As a gift there were stickers. Thank you.
Excellent adapter with power, high speed data exchange. Recommend.
All got!! Waited not long!!!! Well, the quality is higher than any!!!! Ugreen he and in the dark room ugreen))))!!!!!!!