Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-10 Business days |
| Canada, Europe |
7-10 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
10-20 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Frenxys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://frenxys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It came quickly enough, packed in a branded package and a box. It's okay, it's working. As a gift put stickers, trivia, but nice! Thanks to the store for the service, I recommend! :)
Have not received the order yet. Tracking shows customs cleared a few days back just waiting on my notification to go pick it up. Will leave additional feedback when I receive item. Did not have to contact store.
it works with 8TB NAS drive, but the transfer speed is averabe - no more than 30mb/s.
The adapter came in time. Checked work for 3.5 HDD size 1 TV. Connected the adapter in HDD, connected to the laptop, installed drivers, connected the power supply to the socket and literally after 2-3 seconds HDD displayed in the system. Total: Everything works, there are no complaints.
Great purchase!
Corresponds to the description. On Win 10 without problems earned. For SSD add. No power needed.
As described. Works. Easy to operate(no screws). It can run 2.5" HDD without external power. I can't test speeds (VictoriaHdd showed 45-55Mb/s while testing surface). Speeds are definitely worse, then with ESata adapter, but that's technology difference, not device. If it fails within 180 days, I will add feedback. Can recommend for price and quality.
All functions properly, 3.5 discs reads. Convenient Device
Packed norms, went a little more than 2 weeks, the quality at the height (there is an indication of work 2.5 the drives work without additional power, and 3.5 need to eat 12 12 12 not the first product of this company, I recommend!
Top 1
Good afternoon. The goods came quickly, in branded packages yugreen. But after connecting the railway, did not read the disc. Wrote to the store, attached the proof, and the seller kindly made a refund. I recommend to buy.
As always-quality at altitude. The converter works perfectly. Seller recommend. On my YouTube channel: "Dr. Novikov computer lab" will be a review on it. Sign in so you don't miss it.
The parcel came quickly, a nice bonus from the store, thank you!
It came very quickly, it works clearly
Great product ugreen is congratulations, I indicate sure the products are of excellent quality
Delivers what it promises, am using a HD 3.5 3TB and USB 2.0, only think should have a button on and off.
Top quality item, well packed and fast shipped. Thank You!
Still not tested, but the product appears to be of great quality. The shipping was fast, but as always, mails Brazil take forever to deliver. Have other products ugreen and recommend this brand. Not taxed.
The photo seems more, in fact small and compact. Router hs8546v5 could not determine the device, connected without additional power supply, there may be not enough power (if enough time to search for a 12 volt power supply, then))-wanted to make FTP server to upload on SSD 2.5 movies and later watch movies on TV. PC defines in USB 3.0 and 2.0
Delivery almost two weeks. Good Goods
Original packing. Works normally, used BP at 12 watts from WD Elements-all OK.
everything has arrived well. ugreen the best quality. thanks to the store
The quality is excellent, everything works.
I'm very happy with the purchase. They are 100% compatible with RPi4 USB3 with UAS support! Finally no errors in dmesg! Definetely worth the money. Finally I can build my low-cost RPi4 NAS. I tried many and many of USB-SATA converters but in the end I invested a little more money for these and I don't regret. I can only recommend. Shipping was very fast, package arrived in less than 14 days. I would definetely order again.
Delivery After 1 me, I have not tried yet, I have not communicated with the store.