Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-10 Business days |
| Canada, Europe |
7-10 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
10-20 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Frenxys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://frenxys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
value for money
нормальное качество
Все хорошо. Доставка ровно месяц. Размер подошел. спасибо!
Very satisfied. thank you. fast delivery
Все устроило. Можно брать, продавец красавчик, мужчина!
It's okay.
The knee is just super, I ordered my mother for a sample one, she is very happy, does not slip, does not go, the leg does not sweat, the size grid also also also Thank you store!
Tightly enough fixes the joint, on top there is an elastic band against slipping
Sent quickly, quality goods, all as in the description
good
Very nice perfect to size
Quality is normal.
The size was smaller
Perfect, you already buy the codera and now the knee brace, quality price very well. With reinforcement at the top
Very good rd economic
Everything is chic, mom is pretty, the delivery is tracked already took the second time store respect thanks 5stars thx!
Month to Moscow, on height 170, weight 58 size M, perfectly sat, stretches, but there is no strip of anti-slip on top, maybe will slide
Good thing, delivery is fast.
A quality knee pad made of dense, tight fabric. Inside is rubberized. The size approached, chose according to the store's table. To buy I can recommend. Thank you seller. 5 +
Thing!
Delivery is very fast-less than a month. The knee pad is super. I chose my mother in size. Everything is perfect, nowhere does not press, moderately tight, comfortable feeling, very pleasant fabric to the touch. Very satisfied with the quality of the goods and service! Thank you for the gift
Super fast shipping!
всё соответствует, доставка быстрая в Краснодар 2 недели, однозначно рекомендую...
The knee is what you need. comfortable does not slip and does not slip.
Perfect Fit