Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-10 Business days |
| Canada, Europe |
7-10 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
10-20 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Frenxys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://frenxys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Two left came)
All right, excellent replacement for elastic bandage
In size, good, convenient, delivery about a month in Ro
Delivery to Moscow 20 days. Sits on the leg very tightly. Recommend!
Very nice and comfortable
A good product. Elastic knee pads with inner rubber to hold the foot. Good quality material. Buy a second time. First order size L for fighting-has been used for 6 months, or damaged, not erased. Booked for size M for cycling and running and these also came to me. My height 178 cm, weight 85 kg, coverage of the hip at the top of the knee pads 48 cm, coverage Shin in bottom of knee pads 38 cm. Buy second order for $245. For one knee. Delivery about 2 weeks. Shipping was free. Goods and store I recommend!
Fast delivery by Russian post in the national team parcel. Great knee pad. In the package 1 piece. Inside the Selecon strip, anti-slip on the leg. The knee pad is comfortable. On the leg sits tightly, well. Was bought by a teenager (14 years old, weight 48 kg). I recommend to buy.
The knee seems to look so good! After the socks, I will Unsubscribe! The size according to the table ordered XL, the top elastic band is tight, ordered a larger size! I did not communicate with the store.
Chic knee pad, came 2 times faster, soft
Very nice knee pad. Tall enough. Made neatly. Worth your money. Recommend. When choosing, it was based on weight, not the girth of the leg.
Norms, but at the first fitting, the thread was tightened.
Fire. It was easier for the knees. Bonus silicone wristband.
3 weeks to Arkhangelsk. Ordered already 2nd time for a friend. I myself use half a year, I liked it. The knee fixes well, walking is much easier. To the store respect and prosperity.
All OK
Came to kurgan in three weeks. Goods are quality. The size took on the table.
Cool, packing in a bag
Delivery month. Corresponds to the description. The chosen size approached. Great store!
It came according to the description. Thank you very much.
Exelent product arrived very fast equal q the much better description q I was prescribed in the doctor does not slip very well everything
Ļoti labi,ātra piegāde ,super
so so
The store is handsome. Fast shipment. Delivery more than a month.
Good knee pad, took size XL at my weight about 75 kg. On the top of the knee on the inside is a silicone band that does not allow you to slide the knee pad. Recommend.
Cool thing looks beautiful its function performs
Thank you, everything came Fine
Price don't you think the bad.
I take not the first time, five stars definitely
Quality goods. In the upper part to the leg is applied silicone, when walking, the knee pads do not slip. Took on the size in the description. To Omsk region about a month.
A quality knee of dense, stretching fabric. Inside is prorizinen, so as not to slide. The size approached. Shipping medium. To buy I can recommend. Thank you store.
Fits well and arrived quick.
Quality at 5. sit well, took for Enduro to dress for protective knee pads. delivery days 10.
Corresponds to the description. The performance is wonderful. Available for money. The store is responsible, I recommend. Match the description. Performance remarkable. The money is available. Seller responsible, recommend.
Arrived within a month, corresponds to the description
The whole village is perfect, does not fly, sits tight, does not press
It reached Tambov in 18 days. I use such knee pads not for the first year. I like u
Fast delivery to RB. Everything is neatly sewn. The goods look worthy. In order to have a good fixation of the knee on a man of medium physique height of 182, took the size of 'S'. Everything came up. The purchase is satisfied. Thank you store.
Bought 2 PCs The size was selected according to the instructions and reviews. Come on. Their function is performed. It's cheap. I am pleased. 55 days have passed since the order. But I wasn't in a hurry. I did not communicate with the store. The item was shipped on the 3rd day.
According to the description, let's see in operation.
Everything came perfectly. Looks expensive)
It came quickly. Everything's fine. Super.
Looks good, bought for 199 minus coupon, for about 130 rubles. It is a pity, did not wait for the sale, it was much cheaper, it would be possible to buy several knee pads at once. To store Thank you, put all order in stock and small bracelet as gift
When knee flats in bought is really good. So good in others end Road instead ordered ence four key
Very good article I recommend
I'll lock it up some other time, it's cool. Dijvala for 3 types in Ukraine
Bomb! Height 160, weight 56. Size M-perfect.
Good knee pads
Excellent
Norms
взяла один на пробу, наколенник пришёл быстро, понравилось качество, брала маме на больные коленки, говорит, что двигаться легче, заказала второй и уже две недели не отправляется товар
To the store a huge respect came all on time still a gift put the little thing nice
Thank you, we will wear
value for money
Very good great
нормальное качество
Все хорошо. Доставка ровно месяц. Размер подошел. спасибо!
Everything is super, came quickly, on the wide side of the outside special. Lining, so as not to ride
Very satisfied. thank you. fast delivery
Все устроило. Можно брать, продавец красавчик, мужчина!
It's okay.
The knee is just super, I ordered my mother for a sample one, she is very happy, does not slip, does not go, the leg does not sweat, the size grid also also also Thank you store!
Tightly enough fixes the joint, on top there is an elastic band against slipping
Sent quickly, quality goods, all as in the description
good
Very nice perfect to size
Quality is normal.
The size was smaller
Perfect, you already buy the codera and now the knee brace, quality price very well. With reinforcement at the top
Very good rd economic
Everything is chic, mom is pretty, the delivery is tracked already took the second time store respect thanks 5stars thx!
Month to Moscow, on height 170, weight 58 size M, perfectly sat, stretches, but there is no strip of anti-slip on top, maybe will slide
Good thing, delivery is fast.
A quality knee pad made of dense, tight fabric. Inside is rubberized. The size approached, chose according to the store's table. To buy I can recommend. Thank you seller. 5 +
Thing!
Delivery is very fast-less than a month. The knee pad is super. I chose my mother in size. Everything is perfect, nowhere does not press, moderately tight, comfortable feeling, very pleasant fabric to the touch. Very satisfied with the quality of the goods and service! Thank you for the gift
Super fast shipping!
всё соответствует, доставка быстрая в Краснодар 2 недели, однозначно рекомендую...
The knee is what you need. comfortable does not slip and does not slip.
Perfect Fit
Good quality, does not stretch over time. Size take on the store's table
Thank you I'm davolen quality good
Great knee pads. Shipping fast. Seller umnichka. Recommend
La entrega fue antes de lo esperado. Buen material.
I liked the knee pad. Corresponds to the description. Looks like in the picture. Size fits. Quality is good.
현재 사용중입니다. 만족합니다. 재구매의사 있습니다.
The order came 20 days before Tyumen Ordered separately 2 pcs. So shipping is free. Quality is super! My size 34-42 chose M. everything is fine!
Conform to the product to test in the week.
Хороший товар, рекомендую.
Quality norms, he was mistaken with the size, delivery month.
The knee is normal, but more thin, just for summer is good, not so hot. Shipping is super fast. Thank you.
good
The knee pad is super! On the leg sat like a glove. Does not slip. I like it. Delivery to Tatarstan of the month. It's very good.
The knee of good quality, it's a pity that the store read my message to ask me for a smaller size, because. The parcel was sent instantly, for super fast delivery I do not shoot the star, it will be necessary to order more, thank you
Excellent, the delivery is super fast. Thank you.
All is well. I order not for the first time. Very fast delivery. Size by table. With the store did not communicate, because There was no need.
OK OK
I order already for the fifth time everything is fine very much like delivery very fast store excellent all super
The knee pads are very good quality, the size corresponds to the description. Previously I tried to buy a child in the Sportmaster could not pick up the size and the price is much higher.
This is very good ! Thank you very much! God bless you Jesus love you! Heaven is so real! Please believe in Jesus Christ!
Material is nice , good looking knee protection. I recommend
The order will be delivered quickly. Quality on top. Recommend.
OK
Excellent knee pads
All as in the description, to Krasnoyarsk there was a month, I recommend the store!
Very well sat on my feet, I advise
Thank you all arrived request same description very excellent Thank you for the gift and fast shipping
The quality is good, the size is the same as the table. Delivery to the five quickly enough.
Perfect item, perfect store, thanks for the gift as well! :)
Was great very good
Half a year ago I ordered exactly such a knee pad, the difference in size is visible in the photo. Both M
Came to Kiev in 20 days Everything is OK, there is silicone. Sent fast. The store is good.
Very good quality, fit's perfect, no slip when walking and running, i highly recommend
All right
Excellent quality and elasticity, size L for me that are 1,77x87 kg goes well
Be careful!!!! Knee pads go on pieces. Then you need to buy 2 pieces on your feet. And so good, thick.