Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-10 Business days |
| Canada, Europe |
7-10 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
10-20 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Frenxys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://frenxys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Two left came)
All right, excellent replacement for elastic bandage
In size, good, convenient, delivery about a month in Ro
Delivery to Moscow 20 days. Sits on the leg very tightly. Recommend!
Very nice and comfortable
A good product. Elastic knee pads with inner rubber to hold the foot. Good quality material. Buy a second time. First order size L for fighting-has been used for 6 months, or damaged, not erased. Booked for size M for cycling and running and these also came to me. My height 178 cm, weight 85 kg, coverage of the hip at the top of the knee pads 48 cm, coverage Shin in bottom of knee pads 38 cm. Buy second order for $245. For one knee. Delivery about 2 weeks. Shipping was free. Goods and store I recommend!
Fast delivery by Russian post in the national team parcel. Great knee pad. In the package 1 piece. Inside the Selecon strip, anti-slip on the leg. The knee pad is comfortable. On the leg sits tightly, well. Was bought by a teenager (14 years old, weight 48 kg). I recommend to buy.
The knee seems to look so good! After the socks, I will Unsubscribe! The size according to the table ordered XL, the top elastic band is tight, ordered a larger size! I did not communicate with the store.
Chic knee pad, came 2 times faster, soft
Very nice knee pad. Tall enough. Made neatly. Worth your money. Recommend. When choosing, it was based on weight, not the girth of the leg.
Norms, but at the first fitting, the thread was tightened.
Fire. It was easier for the knees. Bonus silicone wristband.
3 weeks to Arkhangelsk. Ordered already 2nd time for a friend. I myself use half a year, I liked it. The knee fixes well, walking is much easier. To the store respect and prosperity.
All OK
Came to kurgan in three weeks. Goods are quality. The size took on the table.
Cool, packing in a bag
Delivery month. Corresponds to the description. The chosen size approached. Great store!
It came according to the description. Thank you very much.
Exelent product arrived very fast equal q the much better description q I was prescribed in the doctor does not slip very well everything
Ļoti labi,ātra piegāde ,super
so so
The store is handsome. Fast shipment. Delivery more than a month.
Good knee pad, took size XL at my weight about 75 kg. On the top of the knee on the inside is a silicone band that does not allow you to slide the knee pad. Recommend.
Cool thing looks beautiful its function performs
Thank you, everything came Fine