Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-10 Business days |
| Canada, Europe |
7-10 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
10-20 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Frenxys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://frenxys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It looks nice, the XL can fit two small/medium cats
Very nice basket for my cat. It is really beautiful and very comfortable. I highly recommend it
The parcel arrived super quickly. Took size L, everything fit for the cat. And liked it very much. The pillow is thin, and small in size, as if small. But all this is not scary. Everything is well packed, seller and store recommend. Thank you for the delivery!
When ordering, everything went great, delivery was no problem and well packaged. I can only recommend.
Arrived well and in good weather, it is light, it has a little thin cushion but in general it is very good for the price
Are small but fits well 1 cat, inner mat is thin Was delivered within the indicated period, less than two weeks reception from Mexico
Made very quickly, very cute, I liked it very much
Met my expectations, I received precisely what I saw in the publication. I am satisfied, thank you.
I liked it very much, cat loved it, very top,👏😍👏😍. Comfortable and warm size m cat has 4 kg🎊🎉🎊🎉🎊🎉
Everything is OK, fast delivery and shipping The house looks good, however, it is a gift so it does not unwrap it so far Hope the new owner will be satisfied
Good
It has arrived well, in good weather, the description is very successful although it is a bit fragile because it bends very easily and the cushion is very thin, but for the price it is fine.
I loved it, it's such what the image, the measurement for a big kitten is the right one. Arrived super super fast is very worthwhile
First of all, the shipment arrived in less than 10 days (approx 8d) that is super fast, the little house very easy to assemble, my cat loved it, it is already sleeping there.
Not bad, but as a quality I had better on the other hand arrive very quickly, to do with the time to use!
Thanks! Super Item! Happy Cat! Excellent Seller! My Cat like It!
A bit feeble. Needs more padding inside but since it has a zipper it could easily be fixed. Good quality/price ratio. Thumbs up.
We received the goods yesterday. Cats are also happy to enter the cat house.
Sweet cat house, fast delivery, I recommend the seller :)
This is very cute! Only one of the cats likes it so far. The material is soft, and the house is easy to assemble.
I loved this excellent and the right size for me leo Was more than I expected
Well packed, regular size, I liked it and my little dog too, in very nice, I recommend the seller.
I am very happy to have bought this cat niche.! Knives cats adore it from the first day! I put it outside temporarily to air it ..! Fast shipping and delivery ..!
Excellent bed, the truth is very beautiful and my kitten is still too big, a bigger cat I think it would be perfect
highly recommended store.. the item is the same as described and received it fast.