Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-10 Business days |
| Canada, Europe |
7-10 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
10-20 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Frenxys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://frenxys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent little house my cat I love her
Very cute and comfortable
Sweet cat house, fast delivery, I recommend the seller :)
Bed is super cool. I like it very much. Only that the cushion inside very fine, but for this price it is perfect. Has shape. My cats like it very much. I'm going to buy another one just like it. super fast shipping.
A little smaller than I expected but it was excellent and it is super warm inside. Shipment was super fast
Excellent item, the truth the material, the shape and especially the size are very good, in addition, the arrival time is wonderful, arrive sooner than expected, excellent service and quality
It's funny! Arrived in 12 days, my miahzinha loved it🥰
I ordered two the same! I hope my cats like it! Very good product, beautiful, good quality. I indicate the purchase. Thank you
This is very cute! Only one of the cats likes it so far. The material is soft, and the house is easy to assemble.
My Chinese crested dogs like the house very much, they can fit together, each weighing 3.5 kg, I took the House L, thanks fast delivery, and well sewn, the pillow is thin, but can be washed, the cover is removed, zipper, there is no problem to put a small pillow or plaid floor in the House, I am satisfied with the purchase
It is perfect I ordered the size XL, it came to me less than a week, and in perfect condition, super recommended, it is best to only pay $20 Mexican pesos and without shipping charge, it is very worth the truth
The bed arrived earlier than expected. Is good for the cold. My cat liked it.
Perfect arrived
It looks nice, the XL can fit two small/medium cats
Very nice basket for my cat. It is really beautiful and very comfortable. I highly recommend it
It's flawless! Perfect! And my Margot loves it. Thank you!
Very beautiful, identical to the photo. It has a mat that does not come very fluffy but it can be added more filling, as it has a closure, the material is washable and of good quality. Taking advantage of the offer pack, everything came to me in a single shipment without paying shipping. In less than 8 days to the City of Mexico. My michis are very happy
Excellent, it is bigger than I imagined, I totally recommend my kitten charm and I arrive very fast more than expected
Very good product meets its characteristics I would like it to be a little more rigid but for the price it is okay
I put 10 stars out of 5🤗The delivery on time, the quality is good. my pussy is satisfied!
Good product, arrived a little wrinkled but the cat likes me
This is the second time I buy it, my Catas love it! Arrived on time, only vacuum sealed and lost some form. Outside of that, it's wonderful!
I loved this excellent and the right size for me leo Was more than I expected
Too beautiful my kitten loved Medium size is very quiet inside warm up and has a good sleep🥱😴
I loved super good quality... and size... Arrived super fast .. I recommend It 1