Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-10 Business days |
| Canada, Europe |
7-10 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
10-20 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Frenxys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://frenxys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It is wide and comfortable arrived in good time and the cushion brings a closure to remove the mattress and can be washed easier
I liked the black color, which is a protective color, so I made it XL size black, but it's nice. Even if you touch it again and again to get the shape, even if it's still not in shape, it's just good to get in. I want to be lucky. The cushion inside contains a shave, so if you replenish it, it will be more explosive. I put on an electric cushion and use it without cotton.
To Latvia came in 12 days. Very good quality, like in photo. Cat also is interested in it. I am happy with order.
I find the price excellent, the product same as the photo, and the relatively fast delivery excellent purchase
It is very good, very comfortable and warm, like the image, my dog loves it!
It arrived very quickly, it is for a gift I could not open it only through the plastic bag; I see it very small and I asked for the largest I think cats will not fit.🐈I already delivered it, and I hope you like it and the cats fit well. I only waited 5 days and arrived! I recommend the seller! Well packed, at first glance the color looked good as in the photo and arrived very quickly! Thank you
Great, she went straight inside and doesn't want to get out of it. The perfect cave for winter a real warm shelter.
I recommend the purchase. Comes super well packaged, delivered ahead of time and the size (M) is perfect for my pussy. Very happy with my purchase
Excellent quality. everything is as described. the shipment is fast and packed well. I recommend the seller.
Excellent item, the truth the material, the shape and especially the size are very good, in addition, the arrival time is wonderful, arrive sooner than expected, excellent service and quality
My Chinese crested dogs like the house very much, they can fit together, each weighing 3.5 kg, I took the House L, thanks fast delivery, and well sewn, the pillow is thin, but can be washed, the cover is removed, zipper, there is no problem to put a small pillow or plaid floor in the House, I am satisfied with the purchase
Excellent, it is bigger than I imagined, I totally recommend my kitten charm and I arrive very fast more than expected
Very nice little house, it is quite well made. My kitten is 14 and the cold season has already started, it is ideal and he likes to take a nap in there :)
The packaging is excellent, it is folded, vacuum. Stitched well
I put 10 stars out of 5🤗The delivery on time, the quality is good. my pussy is satisfied!
It is an excellent product in question quality Price, arrived within the estimated limit of delivery and in good condition
It is very good, the material is good and the size looks very good with my cat. You still have to get used to it, but apparently it catches your attention. Very happy🥰
For the house feline. Let's hope you like it. Is fussy. Is ideal for cold days. Apparently, he passed the first inspection, hopefully he will use it longer and last.
Very nice bed, made of good quality material, it is wider than I thought. Cats are going to love it
The important thing is that my cat likes it!! Good Bed
good product
It looks quite like pets and it is very comfortable for cats to sleep
I arrive in time and form my cat liked it (it is still used to it😅) But she's padded and feels warm inside
My little cat loved it, in one way it was accommodated and it was easy to use it to leave it on his scratcher or in bed. Ideal for you to have your independence when sleeping.
Excellent! As in the picture! Came very quickly. I recommend both the product and the seller