Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-10 Business days |
| Canada, Europe |
7-10 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
10-20 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Frenxys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://frenxys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Well packed, regular size, I liked it and my little dog too, in very nice, I recommend the seller.
It is an excellent product in question quality Price, arrived within the estimated limit of delivery and in good condition
My very good pug of 3 months and 4 kilos is perfect for the XL, at least for a while, hairy is happy in his new home ideal for these cold...
Arrived quickly, I have two cats, a puppy and adult and both fit super well inside the house. Excellent quality.
I loved the den. Is soft and comfortable. Excellent!
It is very good, the material is good and the size looks very good with my cat. You still have to get used to it, but apparently it catches your attention. Very happy🥰
Very cute, comes with a furry pillow, the XL size is correct and spacious for a 6 year old adult cat weighing 5 kg😻😸. I didn't even have a bad smell, the shipping was very fast, arrived in 1 week, everything perfect, my kitten and I are happy with this purchase👌🏻💯💘
I am very happy to have bought this cat niche.! Knives cats adore it from the first day! I put it outside temporarily to air it ..! Fast shipping and delivery ..!
Very good, I bought two. I have 3 cats at home but I bought two for testing and there is one up to two cats together in the House, I will buy one more to stay one for each cat. I recommend it. Only observation is that the cushion that comes is very thin but you can fill it with foam or something like that but still I recommend
Excellent quality such as photo, good material and super cheap, I loved it.
Super cottage! My hangover likes it. Can only recommend! Thank you seller!
Excellent bed, the truth is very beautiful and my kitten is still too big, a bigger cat I think it would be perfect
It has good quality, it arrived very fast and it is very beautiful
I loved it, my cat is 10kg and it would fit two of it so big it is
This amazing, I loved it and the most important thing is that my kitten looks super beautiful
For the house feline. Let's hope you like it. Is fussy. Is ideal for cold days. Apparently, he passed the first inspection, hopefully he will use it longer and last.
highly recommended store.. the item is the same as described and received it fast.
My cat absolutely loves this bed!! I recommend hanging both the bed and cushion up outside somewhere with good airflow for a few hours to get the factory smell out, but then you should be all good! My cat was sleeping inside less than ten minutes after I set it up for her. She’s not a large cat (4.5kg) but I still got the XL size to make sure she has enough room in there. I’m glad I got the larger size because she loves it and I couldn’t be happier!
Very nice bed, made of good quality material, it is wider than I thought. Cats are going to love it
Very beautiful nothing to say I am very happy my kitten theodoro😍😍
Very nice little house, it is quite well made. My kitten is 14 and the cold season has already started, it is ideal and he likes to take a nap in there :)
If it comes as in the photo it is wide and you will surely love pipo
Beautiful the house, arrived very fast. Great material, very spacious. My kitten is two months old so I think it will wear a lot.
The product is as seen in the image, my kitten liked it from the first moment, arrived timely.
Very good size, arrived earlier than expected and is very cute