Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-10 Business days |
| Canada, Europe |
7-10 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
10-20 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Frenxys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://frenxys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Bed is super cool. I like it very much. Only that the cushion inside very fine, but for this price it is perfect. Has shape. My cats like it very much. I'm going to buy another one just like it. super fast shipping.
Very beautiful, identical to the photo. It has a mat that does not come very fluffy but it can be added more filling, as it has a closure, the material is washable and of good quality. Taking advantage of the offer pack, everything came to me in a single shipment without paying shipping. In less than 8 days to the City of Mexico. My michis are very happy
Super cottage! My hangover likes it. Can only recommend! Thank you seller!
Very beautiful nothing to say I am very happy my kitten theodoro😍😍
Very good size, arrived earlier than expected and is very cute
Well, my cat likes it a lot and also easy to clean! The quality is trivial, with these prices…. It's worth it!
Excellent size is very large for the price is OK is a little thin from the bottom but I like it
Arrived very well packed and undamaged in the item. Although the cushion is a little thin and my 8-month-old kitten was curious at first and now she likes it. Highly recommended
The product arrived well and my cat approved! It didn't even work for her to like hahahah
Very nice we recommend
My cat absolutely loves this bed!! I recommend hanging both the bed and cushion up outside somewhere with good airflow for a few hours to get the factory smell out, but then you should be all good! My cat was sleeping inside less than ten minutes after I set it up for her. She’s not a large cat (4.5kg) but I still got the XL size to make sure she has enough room in there. I’m glad I got the larger size because she loves it and I couldn’t be happier!
If it comes as in the photo it is wide and you will surely love pipo
The product is as seen in the image, my kitten liked it from the first moment, arrived timely.
nice size I got the medium I should have got the larger one my cat's not very big she fits comfortable but I believe I should have got the next size off
Very good product meets its characteristics I would like it to be a little more rigid but for the price it is okay
I loved it, my cat is 10kg and it would fit two of it so big it is
Excellent product, my kittens liked very much, I thank the seller very much, I would certainly buy again
Not so cool as the advertisement, but is well made and cats liked it.
Very cute and comfortable
I ordered two the same! I hope my cats like it! Very good product, beautiful, good quality. I indicate the purchase. Thank you
Too beautiful my kitten loved Medium size is very quiet inside warm up and has a good sleep🥱😴
My very good pug of 3 months and 4 kilos is perfect for the XL, at least for a while, hairy is happy in his new home ideal for these cold...
Very cute bed, good material and size. My fat man was happy. Fast shipping
Great bed! The cat immediately fell in love with her. The inner pad is flimsy, you need to spread something. In the photo still does not hold its shape well, the cat did not allow it to straighten, immediately climbed and fought so that I would not touch the house.
Excellent little house my cat I love her