Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-10 Business days |
| Canada, Europe |
7-10 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
10-20 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Frenxys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://frenxys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
All norms. 6 days delivery. Delivered the courier to the door.
Good and reliable store
perfect!
top
Very good best option for sports
it's not soo comfort
Got the jump rope in 3 weeks, quite quickly, the jump rope is good, all that in the description corresponds to the kit, the only thing that confused me on one of the handles because of it the jump rope is not up to the end scroll
I like it, but not tested yet.
Great, loved.
Super jumping, I advise, came quickly less than a week
Пришло быстро. Качество отличное
Delivery 3 days by courier to hand Anatomic pen Thick cable-control Slim-speed Advise.
Excellent and came really like that I chose and brand desired. Product hight quality and finish.
It is highly recommended
Everybody! The goods are denied by the reception Неушкодженим!
Produit compliant
In the picture there was a screw on top, i don;t have that. Instead there are two holes to secure the cable. Seems like its strong enough though.
Quickly jump rope strong and good recommend
Very quickly delivered
Super fast shipping. Includes 2 cords, a handbag and recommendations for use .. Like a quality jump rope .. We will try ..
Recommend. Product as AD.
Very good. Thanks to the store
very good quality!!
Cuerda de excelente calidad, excelente para cardio, no se safa ni se resbala de los tornillos, en general muy contento con la compra y la tienda hizo el envío rápido
top
Класна скакалка. Все як описано. Дякую.
Very good
Literally a couple of days and at home. Excellent quality
HQ product thank you
It doesn't have good finishes
fabulous rope
This rope looks good quality.
Perfect! Fast delivery, complete and neatly packed!
Excellent Product, specifications of the store, came color different but the color is more beautiful than I had asked! Recommend
good product
Great material. Very good grip, the bearings are very good TBM. Tested today and really liked it. Only the brand that came asked different but do not care about that.
отличная скакалка
The rope is a little thin, not very durable
Rope is not very thin, but can be replaced
For CrossFit is not very. And so it looks strong, comfortable fit.
All good
Bomb! Went to Novu poshtz menshe nizh for the city. Duge Garna yakust! I check tomorrow at the same time
it's most likely the cheapest in an online store. happy with the order!
everything is fine! came in a week.
Great! Arrival in 1 week and a half. Irreproachable quality. The cable is heavy so ideal for training without taking your feet in the rope. On the other hand be careful when you jump with a do not take it because it whips
Excellent rope, equipment and quality corresponds to the description.
Fast shipping. To Peter 10 days. All as in the description.
Downloaded correspond to the description, I put 5 stars!
Fast and accurate…. Good product
Rope a little thick for the
Just received, the first sight I liked. Will use, and so enjoy I return with the feedback after use.
Excellent service the item has a wonderful finish and is working perfect I recommend this store the delivery will be great in less time than I expected
You 've arrived very quickly, product in perfect condition.
Perfect, great product recommend.
Great jump rope
Excellent product I recommend
줄넘기의 줄 무게를 조절할수 있도록 보조품이 추가되어 아주 좋아요.
Everything is exactly as ordered and what I expected. Jump rope is great! Thank you very much for the quality goods and fast delivery!
Very well made
The product meet my needs perfectly. am very satisfied. Thank you store.
Excellent super recommended store
Product high quality and grip on the handle
Excellent product. I'm satisfied. It comes with your carry bag and spare rope.
Excellent quality. Recommend.
The rope is excellent. He arrived in a month
Looks good product! I'll try it out, but it'll be fine. Bring a bag to carry them. It doesn't weigh much. It's easy to carry.
excelente
As described. Good Seller!
very happy with, great quality.
great , totally worth waiting for
Product conforms to the description and effective, I recommend the store
Excellent recommend it
Great product I like the material so much and the extra accessories are my favorite part, highly recommend
i'm satisfied with the purchase
Jump rope is excellent, came in 30 days
Супер, в Спб пришла на 3 день
Great jump rope. Well packed.
I asked for red but got yellow.
The first impressions are the most positive, if even less wear-resistant then jump rope top
Super very fast delivery works perfectly thank you
Very good quality
bien
The goods are excellent, the delivery is fast.
i like it.
very good quality!
The rope is made with excellent materials. The company is serious.
Board, great with double rope spare and lining.
Good jump rope. Jumping for 10 hours
Working good!! Easy to adjust length!
Very good quality
Nice one
Delivered quickly and good quality. Very happy with it.
Everything is fine. Very fast delivery. Best recommendations +++
Very good quality. Bring a thinner rope with replacement screws and your bag to keep it. Very fluid, it's not hooked.
great quality thanks!
It came quickly, corresponds to the description
ótima qualidade, o refil que vem junto é uma corda pouco mais fina, perfeita pra DU.
Exactly as Supplied
Beautiful, good construction and a fair price.
Good product quality, also delayed little, I recommend the store
great rope
Good skipping rope, fast delivery
Very good quality, adjustable. Don't get tangled
Top!
Everything is super! I advise the store!
Good strong rope, with bearings, from the rope-you can not be afraid that they will tear
Great
Great product!
All right! Beautiful, good workmanship. For those with doubts if comes pesinho inside, ñ. Bought this question but really ñ Q buy out part, so Q is cheaper, cuz pesinho N's included. More Super recommend. Great quality.
The product came to me in excellent condition and arrived earlier than planned and is great.
Product looks like the image and description.
Tried and like it!
Everything is ok. Thnx!
Great jump rope. In the complete set of spare cable, stoppers, plugs on the cable.
It's ok. Fine.
Everything is fine, but the bag is damaged. and so I recommend. The product is very good.
The quality is good. The grip is good. Fast shipping
At the top
The jump rope is good, but I thought it was in the rubber braid, and this is some kind of foamed Scotch, came with two cables, the length of the rope is about.
Very high quality, comba very fast.
Скоростная скакалка, надежный механизм. Очень удобные ручки, которые легко утяжелить.
otimo produto
Excellent прыгалки. Thank you very much! Ordered together with goods. Прыгалки came on 2 weeks before shipments.
.
on point
Very good quality of product and quick delivered! Really kind store!
O.K.