Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-10 Business days |
| Canada, Europe |
7-10 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
10-20 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Frenxys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://frenxys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Bonne chose commandée par mon mari pour la saint-valentin, j'espère qu'elle l'aimera
Bon foulard, pas encore porté. Fermeture confortable, mais il sera difficile de s'habiller lui-même. Ce qui est agréable, l'intérieur est couvert et ne se rayera pas. Pour son prix une bombe)
Personnellement, je ne suis pas confortable à porter, j'appuie sur le cou et le vernis est plutôt bon.
Comme sur la photo/j'arrive dans deux semaines
Le cou est incroyablement beau
C'est en plastique mais ça n'a pas l'air si mal
Semble très bon marché
Merci, tout a plu)
La description du produit correspond. Soyez prudent, un cou épais est petit. Pour ce prix, c'est super, mais la chaîne s'effrite, elle n'a pas pu être mesurée à plusieurs endroits. On doit en trouver un nouveau. Le vendeur a envoyé rapidement, mais le colis a pris 90 et 2 jours dans nos espaces inconditionnels.
Beau collier, fabriqué de qualité, sans défaut. Merci au vendeur
Celui-ci est aussi petit, j'aimerais que vous ayez une option pour obtenir un peu plus grand. Mais ce n'est pas aussi brillant que je le voudrais. Mais fera un beau cadeau pour quelqu'un
Je suis très satisfait de l'envoi. Premièrement, il est arrivé rapidement (en moyenne environ 2-3 semaines), deuxièmement, il était très bien emballé et protégé des bulles. Pour ce prix, la qualité est vraiment bonne et elle est très belle.☺️ P. S. Je recommande des deux mains!
Le colis est arrivé très rapidement. Merci au vendeur. Très beau, comme sur l'image.
Arrivé rapidement, le cou mince est lourd. Juste un peu plus petit
Arrivé rapidement à irkoutsk, je recommande pour un prix très agréable
J'AI acheté 2 pour moi et un pour ma fille. Mon 2 cassé
Il a l'air très beau) est arrivé en 11 jours en bb
Super shaker. Plastique. La taille est également super
Très petit
J'ai beaucoup aimé
Super chauffeur
Beau crochet, mais la fermeture est faible. Dans l'ensemble, très élégant. J'aime ça!
Très mignon, j'espère qu'il durera longtemps
Beau shaker, bien emballé, arrivé rapidement) Pas encore porté, je recommande
Tout est arrivé parfaitement, je ne l'ai pas encore utilisé.