Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-10 Business days |
| Canada, Europe |
7-10 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
10-20 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Frenxys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://frenxys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Très mignon, j'espère qu'il durera longtemps
Beau shaker, bien emballé, arrivé rapidement) Pas encore porté, je recommande
Tout est arrivé parfaitement, je ne l'ai pas encore utilisé.
Semble cool, mais si honnêtement terriblement inconfortable, le ruban en plastique transparent sur lequel les plis sont collés est très approprié ((
JE pensais que il est entièrement en métal, est pas, bien, quelque chose et JE suis satisfait avec le shopping, il de rapide
Super article
Tout va bien, une tasse est collée à une autre créature
Le col est vraiment fin mais très beau, exactement épais que j'ai choisi a l'air vraiment bien!!!
Super chauffeur! Semble chic) est arrivé à vienne très rapidement.
Le collier est simple mais beau. Pour un tel prix, c'est juste un conte de fées. Merci au vendeur!
Sur du ruban plastique de l'intérieur. Parce qu'il est un peu étiré, il pend en sanglant. Mais le cou n'est pas très visible. Arrivé en 12 jours
Arrivé mieux que ce à quoi je m'attendais, je pensais que ce n'était pas très, mais la cocotte est très élégante, je recommande
Honnêtement, je ne me souviens pas s'il y a des mots sur la couche de silicone du côté du cou, mais ce n'est pas mal) il vaut mieux ne pas parler) merci)
Bonnes Marchandises, tous ensemble, en place, зомок un) comme
Merci! Le colis est arrivé rapidement. Joli collier.
Nuwu n'est pas kim namjun era lav erself bien sûr mais mignon .. Il ressemble à un capuchon en plastique réel et ne démange pas particulièrement, il est plutôt décoloré, mais pour ce prix, il est bien sûr
Plastique. Convient pour la séance photo. Dans la vie, ça a l'air mauvais.
Il n'est pas étroitement attaché à mon cou. Ça a duré longtemps. Mais dans l'ensemble, tout va bien.
Super děkuju *****
Arrivé bien emballé merci très belle
Pas trop brillant, froissé dans un revêtement métallique, sur un substrat en silicone. Je ne le porterai probablement pas. En général, ils ont l'air à leur prix)
C'est mignon, il y avait des pièces bizarres dans le sac. Mais ce n'est pas cassé.
Tout va bien pour cet argent. Mais ça ressemble à quoi
Excellente Qualité. JE l'aime!!!
Je l'adore. Il a l'air solide, je pense qu'il vivra un an et demi à coup sûr! Mon q: diana gigolo'