Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
7-10 Business days |
Canada, Europe |
7-10 Business days |
Australia, New Zealand |
10-20 Business days |
Central & South America |
10-20 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Frenxys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://frenxys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Great set. The whole thing. As in the photo. Delivered in 2 weeks
Shipping fast. I ordered 15.09, the parcel came 28.09. Worried about the integrity of the goods, but was packed very well. Everything is whole, I'm delighted, the stone is cold. The roller is not light and does not look flimsy. In general, I like it.
Excellent set, came quickly, from those that are sold in stores, on the wild. and ozone is no different. Qualitatively made, transparent rubber seals on rollers
Everything is super, well packed in foam and air cushion, the parcel came quickly to the Post Office in Pyaterochka. (ordered goods on the same day from other stores-they have not even passed customs yet) slightly different in the thickness of the scraper, but it is not critical. Both rollers are whole, well twisted, made of stone, accessories- The colors of rose gold, as desired. Made of Stone. Very satisfied with the purchase, especially at the price at the bottom of shopping, I recommend.
I spent a long time, but it's worth it! Heavy as heavy glass. I do not take to talk about authenticity-I do not understand the Stones and their naturalness. I ordered another scraper from another store, so this one is better. Presentable and heavier and bigger. Order boldly from this seller
It came in 2 weeks, looks decent, packed armored, to the touch everything is smooth, without cracks.
The goods are good, there is a small scol, but not critical Delivery fast
Came quickly, the quality is good, no chips, it was well packed
The store sent the goods the day after the order, the parcel reached Kaliningrad in two weeks. Served. Packed very well, in the navel. I did not communicate with the seller. There are no complaints about quality. The stone is smooth, the joint roller has strong
It came in 10 days. Quality is super! Packing is good, nothing will hurt. On the roller there are rubber bands so as not to creak, I'm very happy!
It came very qualitatively packed. In the box you can directly give immediately). The quality of the rollers is excellent, do not creak.
In 2,5 weeks it reached Chelyabinsk. Everything is perfect, without chips, the roller turns. To the touch is cold, stone 100%. I'm glad to buy it!!!
Cool, quality looks)
The parcel came in 9 days, very well packed, everything is perfect, thanks to the store!
Ordered 13.10.20, received in Krasnodar territory 27.10.20. The parcel is well packed, the roller and scraper are whole, without chips and scratches. thanks to the store
Everything is fine! With the store did not communicate, came the goods quickly, packing super
I recommend the store, the order came perfectly packed very nice that the boxes without damage in the complete set. I ordered for gifts. Delivery is fast enough
The parcel came to Moscow for 10 days. Packed carefully, the goods are protected by dense bags with air. The roller and scraper are made qualitatively, without chips and cracks. Seller-well done! Thank you very much!
I order the second time already, as a gift, the quality is excellent! Packed very well! Thank you so much!
I ordered three sets, for myself and girlfriends. The parcel was well packed, the goods came whole, natural stone, everything is beautiful. Only a little upset with the presence of small defects on the roller and cracks on the Guash's scrubber, the functions of the goods did not affect it, perhaps when mass production on such small things are no longer paying attention. It is convenient to use! Thank you!
Everything came in excellent condition. Quality is good. Thank you!
Fast delivery (in 12 days came to Moscow). Super well packed. Everything is as described. Good quality.
It came quickly, to Moscow in 10 days. It was all right. I ordered two, one has a crumpled box (
Made soundly, heavy, cold roller. Use nice. It was packed so that the enemy did not get)) drove to the consolidated parcel on the NP, very quickly.
Fast shipment, reached St. Petersburg in less than a month. Very high quality transport packaging. The roller itself and the scraper of good quality. I'm happy with the purchase. Recommend