Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-10 Business days |
| Canada, Europe |
7-10 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
10-20 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Frenxys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://frenxys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I love it
Great store, cable works great and super fast shipping.
Great product cable 100%
Works fine, i already bought several cables i. the past
I order already the fourth time and again everyone is happy. The parcel came quickly. Quality of goods at altitude. I recommend it!
Fast shipping
Great!! Looks excellent quality and works perfectly, horizontal attacks are mollirò comfortable, especially if you use it while you are watching movies or playing. Hope it is durable in time
Arrived in perfect condition is well packed. The cable is great and very good. Works perfectly.
Fast delivery, good quality.
Arrived 2 weeks ahead of the expected date. Have not tested rather it works or not but it looks as described.
Delivery month
Second time I’m buying, amazing, I highly recommend.
I love these chargers is the second time you buy as they are resistant
Very good as usual fast shipping.
Great quality product. Works very well. Received before the deadline.
All the tayak in the description, I'll lock it with a tickling for cholovik. 3 The store did not bother, came 02.02 and little come 22.02
Well, very fast delivery from the AE plus to Moscow,, only 3 days with the issuance at the checkout "5". The wire is made neatly, the backlight of the plug from the side of the smartphone is bright on one side and dull on the other. Charges stably, including fast charging 20W. Convenient silicone clamp included.
Fast shipping and excellent
I meant to order USB c cables, but accidentally ordered the iPhone cable. they seem nice and my son likes them.
Just as expected, product description fits the stores information
Very good product! Worth buying.
Specifically asked to send a silicone coupler, store said, OK, but in the end it with Velcro. Apparently, all send by random from different batches. He spends a great, credible, bought the car radio with CarPlay, it needed a corner. Work fine, connects quickly, hopefully live long. More upset after purchase to find another seller price far below with a similar time of delivery.
Work very good. Thanks
I take the second time for iPhone 5S, as a spare. The first one works half a year. Quality for this money is excellent.
For me they are the best iphone cables for iphone! They last a lot and are very tough! Super fast shipping