Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-10 Business days |
| Canada, Europe |
7-10 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
10-20 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Frenxys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://frenxys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Great!
works fine. three weeks delivery to USA.
Everything is super! Delivery in 20 days! Perfectly packed parcel, also cable in the original packaging. The cable quality is excellent. There is a lock on Velcro, for convenient cable winding. I recommend definitely!!!
All right with the purchase. Good product.
Good product, feels QUALITY, it would buy
A very reliable cable that last much longer than the original. Love the right angle design. The cable ties were changed on this model, which is a bummer, but I found some to replace them with some sort of like the original.
Mammanaz
So great a great quality charger. Only used for a small amount but very happy so far! Freight was quite slow but not the shippers fault.
Cable is ok. My only complaint is the velcro tie on the cable. It is Velcro, which I hate!!! The store photo shows a rubber tie which I cannot find anywhere, not sure why no one sells them, they were the most awesome tie ever. Seller: please make the rubber tie in the photo and I will order more cables. I only ordered these because of the rubber ties and I'm a little disappointed the cables cam with a velcro tie instead.
Everything works fine but the cable is very tight
Fast shipping thanks!
Quality. Checked in work Recommend
Is the second time buy with the store and it is very professional. Quality cables, recommend. This time bought to my family. Thank you.
good products good good good
Ever super. Perfect for car use. Good cable good quality and charging very well and for CarPlay serves great. I also liked nice green light is left by car. Overall it is very good and good price. I recommend
Great
I don’t remember how many times I purchased this product. Great product and user friendly charger. Will buy more quantity soon
Excellent Product, works, matches product description and photo, plus arrived two weeks in advance
Awesome shipping fast
04/08 buy 04/19 arrival green LED is one side only overrunning
good
as described. great quality. speed quickly, delivered via consolidated shipping. sent in retail packaging.
Received super quickly, works very well. I had already bought a cable three years ago and it has barely stopped working, very good value for money! That's why I buy the same: D
Still will test after better evaluate.
Bom
Good item, tnx
Very happy with this product arrives in one piece five stars to this store keep up the good work
Very good and not is charging fast is afters mucht charging
As always excellent! I buy a Year 3 cables for iPhone only from this store. I have their pieces 6-7, everyone works properly all this time, I give everything. Best cables on Ali! Backlight, Velcro for neat folding of the cable, the shape of the cable at which the cord does not bend! Serves 10 times longer than the original!!! Price-fairy tale! Delivery less than 20 days in St. Petersburg, while I only ordered 1 for 90 rubles!!!! Thanks for the quality!!
Good store and fast delivery.
Such as photo, precise measurements, efficient operation and excellent quality!
Great product, cable fast charging and no compatibility issues both cases as on iPad.
parfait
High quality and very reliable 2A charging cable
Very good this cable, will buy more, congratulations great product.
Excellent product is the third and bought and t like much and took much time with the previous But was very short well I asked another longer
Excellent cable quality for price
It came quickly. Works.
I love it
Great store, cable works great and super fast shipping.
Great product cable 100%
Works fine, i already bought several cables i. the past
I order already the fourth time and again everyone is happy. The parcel came quickly. Quality of goods at altitude. I recommend it!
Fast shipping
Great!! Looks excellent quality and works perfectly, horizontal attacks are mollirò comfortable, especially if you use it while you are watching movies or playing. Hope it is durable in time
Arrived in perfect condition is well packed. The cable is great and very good. Works perfectly.
Fast delivery, good quality.
Arrived 2 weeks ahead of the expected date. Have not tested rather it works or not but it looks as described.
Delivery month
Second time I’m buying, amazing, I highly recommend.
I love these chargers is the second time you buy as they are resistant
Very good as usual fast shipping.
Great quality product. Works very well. Received before the deadline.
All the tayak in the description, I'll lock it with a tickling for cholovik. 3 The store did not bother, came 02.02 and little come 22.02
Well, very fast delivery from the AE plus to Moscow,, only 3 days with the issuance at the checkout "5". The wire is made neatly, the backlight of the plug from the side of the smartphone is bright on one side and dull on the other. Charges stably, including fast charging 20W. Convenient silicone clamp included.
Fast shipping and excellent
I meant to order USB c cables, but accidentally ordered the iPhone cable. they seem nice and my son likes them.
Just as expected, product description fits the stores information
Very good product! Worth buying.
Specifically asked to send a silicone coupler, store said, OK, but in the end it with Velcro. Apparently, all send by random from different batches. He spends a great, credible, bought the car radio with CarPlay, it needed a corner. Work fine, connects quickly, hopefully live long. More upset after purchase to find another seller price far below with a similar time of delivery.
Work very good. Thanks
I take the second time for iPhone 5S, as a spare. The first one works half a year. Quality for this money is excellent.
For me they are the best iphone cables for iphone! They last a lot and are very tough! Super fast shipping
Excellent…
As described
Great quality as it was before. using myself and ordering for my friends and relatives
Work fine, indicator, the state grasp this easier to ^^
Shipping 2 weeks super product
Good cable, take the second time. Glows Bright)) length such as ordered
Fast shipping highly recommended store!