Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-10 Business days |
| Canada, Europe |
7-10 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
10-20 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Frenxys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://frenxys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
OK
The product is good, it came in time, I recommend the store
very good product
The order was in transit 35 days. All as the description. Thank you very much!
The cable is thin, flexible, but in appearance quality, very convenient, in a curled form takes up little space
Well received for women
Cable working all OK
Received and tried. Seems is working fine. Thank you.
Order 07.04, in the five took 21.04. Super Speed for delivery to Sverdlovsk region! Everything works! Description corresponds. I take this manufacturer not the first time-the quality is very good! Seller recommend!
Super practical. Exact to description. The amount needed to charge cell phones from my car console to rear seats.. TOTAL Quality!
All fine
The length is really 2 meters. The phone is charging. Looks good.
Not the first time I bought it, it's good and buy a lot of it.
Excellent quality!! Seller send very fast!
Looks like a description. Seated in tight.
exactly as the photo received in perfect condition very satisfied recommended
Wire quality. All beautiful, whole works.
Works fine
Charges not quickly, but I needed a length of 2 meters, so I'm happy.
Works perfectly.
ok
Just like the very good description
Good quality, perfect for load headphones while the use
I ordered two, one came bent (in the photo I can see), straightened out, it seemed to work, I recommend. Good luck everyone!
In the Kirov region, котельнич went for two months. Kabelёk fairly, myagonky. Connectors are tight, especially small. There is information transfers, and the rest of the time will tell, as will behave.
As description, good.
Fast shipping Very good price Conforms to the description quality product Thank you
good quality
The non-Chan
Good cable, delivery on time.
Delivery more than two months. Cable excellent, soft wicker braid.
Think more well-intended as four key Did OK wish with four key Quality is also good and excellent products made good points this seemed a information.
Excellent good furniture material high quality honest store recommend
It doesn't look bad. I did not check the work.
Cable is good. Delivery is very long.
Everything is super!
Good product. My smart phone is charging very well and my xiaomi tv stick 4k is working very well with this micro usb cable. Thank you for this quality product. Item is as described.
Good store, the item Arrived on a reasonable delivery time. The item came in a good condition, and works great.
Perfecto
It's been about a month. It looks good, but there are no 3 amperes of speech. Maximum 1 ampere misses. So I put 4 points.
The cord is excellent, how many times took from other stores, it's always not for a long time, this one does not know for a long time, but while it charges well and the cord
Not expensive and quality wire. I advise, I take not the first time
Wire charges.
Excellent goods of excellent quality. Everything corresponds to the description. Thank you very much.
Good
Thanks China!! I am happy! I recommend the producer!!! Good qulity
Good cables, soft not the first time I order
Good quality, to Ulefone armor X7 pro came up without problems.
Excellent quality size intended fast delivery time
Thanks for your purchase
Everything came quickly, the wire works, the quality is good)
Refunded unfortunately not arrived, great store
Quality product, packaging and service. The price is fantastic for such workmanship
The cable came to the Mail office for 1 month, everything is fine, it works, charges quickly
Thanks. Everything was fine.
Great cable. Good quality/price ratio. It is the third time you purchase. Recommended.
I order not for the first time. This time ordered 2 pcs. Two meters each. Very good value for money
Everything according to the specifications, plus a quick connect delivery. No doubt recommended to the store.
Good quality cable, fast charge. Shipping in ивановский region in объединённой package-15 days. Seller and recommend items.
The cable is visually of good quality, connected a simple Samsung, showed a charge of 0.85a both on 0,5 and 2 m cable, there is nothing more powerful to test. If there are problems-I will add feedback. Delivery 3 weeks I do not understand the pricing for delivery-if you take 1 position more than 2 units-delivery grows, for 9 identical cables (color and length), delivery 8 $, if you
Everything is good. But I do not have enough data and internet on Redmi Note 5 I do not know what is missing
Excellent in harness.
came on well, cables are ok and looking good
Goods consistent with the description
Soft, not thick. Connectors are good. 1A holds, more powerful than charging no.
The wire is excellent, there are no minuses, I recommend.
Delivery fast, to Samara in 5 days reached, tracked
The delivery time was indicated before the beginning of April, in fact the cable came on March 2. Very satisfied, good cable quality! Recommend store
I received the item well.I hope you will succeed. Thank you.
Good product! The quality corresponds to the price.
Standard cable, once a year I order a couple because in a year I kill them
The norms of the wire, how many of them they look at
Photo and description corresponds. I haven't plugged in yet. Thank you store.
Works great. Seller send this item fast and packet arrived quickly. Quality is great.
Excellent quality.
Great quality cable, charge and transfer data with good speed and stability.
As described, looks fine finished, working.
Led 36 days to arrive in my home, referring to excellent quality top D +!
All right. All right.
Very fast shipping! Everything correspondent with the description! Thanks
The product corresponds to the description. It came in the original packaging. I checked on charging an external battery-it works.
Great cord. Not the first time I buy. Shipping fast.
The store recommend, quickly sends and quickly comes the parcel.
Good quality item, fast shipping, excellent store!
Thank you
All OK
Items come in 3 weeks Minska. Very nice, soft lace. It is clear that works.) It is not clear how much is enough
Works! Charges the tablet. I think ampere 3 he misses
Excellent cable! Think next time 10 meters order to be able to move freely around the apartment charging. Wish narrow-eyed defend Taiwan and задрочить омерикосов!
සුපර්
Good cable!
Kabelki pretty thin but workmanship porządne, for this price I believe that worth, all works, fast delivery, zamawiałem 4 kabelki and nwszystko came according to the description.
Delivery is less than a month, the cord as in the description, everything works.
The cable is excellent for its price, it keeps well in the connector
The wire is cool, long, charges quickly. Came quickly.. Producer and I recommend