Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-10 Business days |
| Canada, Europe |
7-10 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
10-20 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Frenxys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://frenxys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent goods of excellent quality. Everything corresponds to the description. Thank you very much.
Good
Thanks China!! I am happy! I recommend the producer!!! Good qulity
Good cables, soft not the first time I order
Good quality, to Ulefone armor X7 pro came up without problems.
Excellent quality size intended fast delivery time
Thanks for your purchase
Everything came quickly, the wire works, the quality is good)
Refunded unfortunately not arrived, great store
Quality product, packaging and service. The price is fantastic for such workmanship
The cable came to the Mail office for 1 month, everything is fine, it works, charges quickly
Thanks. Everything was fine.
Great cable. Good quality/price ratio. It is the third time you purchase. Recommended.
I order not for the first time. This time ordered 2 pcs. Two meters each. Very good value for money
Everything according to the specifications, plus a quick connect delivery. No doubt recommended to the store.
Good quality cable, fast charge. Shipping in ивановский region in объединённой package-15 days. Seller and recommend items.
The cable is visually of good quality, connected a simple Samsung, showed a charge of 0.85a both on 0,5 and 2 m cable, there is nothing more powerful to test. If there are problems-I will add feedback. Delivery 3 weeks I do not understand the pricing for delivery-if you take 1 position more than 2 units-delivery grows, for 9 identical cables (color and length), delivery 8 $, if you
Everything is good. But I do not have enough data and internet on Redmi Note 5 I do not know what is missing
Excellent in harness.
came on well, cables are ok and looking good
Goods consistent with the description
Soft, not thick. Connectors are good. 1A holds, more powerful than charging no.
The wire is excellent, there are no minuses, I recommend.
Delivery fast, to Samara in 5 days reached, tracked
The delivery time was indicated before the beginning of April, in fact the cable came on March 2. Very satisfied, good cable quality! Recommend store