Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-10 Business days |
| Canada, Europe |
7-10 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
10-20 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Frenxys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://frenxys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Works fine
Excellent quality!!!! Highly recommend!!!
Very very beautiful and was purchased more than once and experience the smell very
Quality than expected! Great product!
Great quality and pricing, as always! Fast shipping to Manaus, Brazil.
As always high quality! Serve for 2-3 years. And if you use it neatly, I think the same will last.
Great product. Ordering not for the first time from the store. Very satisfied.
Delivery to Ukraine 18 days. quality as always this manufacturer is excellent. all as stated in the description. thank you.
Fast delivery to Postamat Pyaterochka. Works.
Cable as native! He arrived quickly and even faster than promised. Purchase is very satisfied, respect the store.
Ugreen as usual is just super. Excellent cord quality. Wire with chip and certified by Apple. Advise.
Super. As always. Everything works fine. Packed neatly. Delivery fast
Comes only for models from iPhone 12 and above. On my iPod 5 does not work.
Good to use
Very thick and strong cable. The rubber feels like it will wear better than Apple TPU. The end is slightly larger than an original cable so it may have some difficulty fitting through some phone/tablet cases. Could benefit from being more flexible, but like this it should last well.
working great
Great cable! Thanks!
Ugreen will always stay my favorite company for phone accessories and all of it’s products are excellent! I am highly recommend for anyone!
Satisfied with the quality of product.
Good wire. I took it for the bar. Ugreen as always pleases
Super fast shipment and delivery. Very high quality, certified cable. amazing products of the company ugreen, I take it constantly! Thank you store.
From the package to the cable itself, the quality is really good and it charges perfectly my iPhone SE 2020. Totally recommended.
Great as usual. Quality at altitude. Recommend!!! 100% S
Description corresponds. The quality is excellent. Shipping fast.
I received the product three days before the set. The product came very well though due to the type of packaging if something folded from the boxes came. But all right, they work properly.
Hello everyone, dear subscribers. On the MFI review cable from ugreen USB-A to lightning. To Tyumen reached in a couple of weeks, the quality of everything corresponds to the description. Compared to bazeus, jugreen packs his cables in bags, although the second cable with the PD came in a box. I recommend the store, put the line and squeeze the bell. Bye-bye.
We came quickly. I hope workers) I took it not myself
Quality at the level. Much thicker than 1 meter wire. Its money costs)
Good cable, fast delivery, ugreen-well done.
5 star, but please further do not use for shipment to Belgium by Post NL company. Parcels can lie for weeks without changing traking.
Minus one star for bad packaging. Boxes of bully are all crumpled. It's good that the goods are not damaged.
The order was not received, there was a problem with delivery from the Russian Federation to which the store offered to open a dispute and return the money, the money returned the good wires without earlier ordered ordered
Very good quality. Recommended
Oak wire. Faster the connector will break down than this one will bend. Works, charges.
The goods are expensive but super quality from this company for all the time that I make orders for the first time I received a gift in the kit though the stickers but everything is exactly nice
As always, everything is on top of ugreen, even delivery is fast, despite the fact that not through the post office Ali, but through our "beloved" Mail
Excellent wire, in a super braid, longer than the original.
Great cable.
Several times ordered this wire, now it has become much thicker and stronger
All right in purchase. Recommend product/brand and supplier.
top
Excellent quality, quickly arrived, less than a week in Moscow
Delivery from Russia. Got it very quickly. We will look at how much it will last)
Thick wire, the quality of urgreen as always on top
I am very satisfied. This is the second product buy brand.
The goods came quickly, charges also quite quickly. In the package there was a gift in the form of stickers-nothing, but nice. But according to the comparison with the last purchase (i order 2 times, only there were white) the wire is much thicker and harder, not very convenient. Let's see how much more.
Not for the first time I order such wires. Full compliance with the description. Quality wire without foreign smells. Reliable store. Recommend to all 100%.
Ugreen is all good.
Well, shcho here pisati and so many people wrote everything. I'll lock it up not once all the time. All of its homeland is covered by a wide range of cables and charging the dyeing Neb at Hiba orignal reception)
There was a problem with delivery from Russia, the parcel returned back. Wrote to the store and he quickly sent again. Thank him.
Selling Dear thanks very much...❤❤❤
The cable reached St. Petersburg for 51 days. Russian Post, you know. The store does not want to work with other delivery services. The cable is wonderful, everything works. Goods ugreen as always on top. I recommend the product, the seller too. Thank you.
Everything is fine! Delivery to the House by courier. Quality as always on top.
Super nice, as always one of the best store in electrical devices. 100% recommended
Cool
It’s working, until now. Hope it’ll be not like the cables bought in Ali Express that won’t last long
Very high quality products, wire just top. Thank you
Everything is fine. It came quickly. Quality cable. I use in the car
Excellent cable, looks very reliable, charges well.
Good cable though expensive. I hope the braid does not crack in the first month :)
As usual, class. Impeccable goods, respected delay, thank you
It is my second time bought it. It is 100% like original from apple cable
The box is as always crumpled, and the wire is excellent!
I recommend, UGREEN are high quality products
For a long time did not order the cable, left the old house to parents, until then 4 years worked and now works. I ordered myself a new one and was surprised that they became more dense, straight good, I recommend.
Good, quality cables, to Moscow got 3 weeks. Seller recommend.
Cable is extensive, and appears to be flexible and durable. Work perfectly.
As always, everything is on top!
I'm ultra fan of UGREEN cables. Solid, stable and very good quality
Free in 17 days. Used to product ugreen. It's quality. Perfect for car
Ugreen always everything is fine, not the first time and not the last order of their products) the cable is excellent! Even the stickers put as a gift it's funny and cute) Thanks!
A brand I'm used to .. Arrived faster than expected as usual. Estimated on August 1 .. Arrives on July 21. Very fast delivery
Thank you. Very cool cables. Quality and durable. Recommend!
Very long delivery
Best firm ever! Quality at altitude!!!!! Works for years and flawlessly!!! The first cable served 4 years!!!!!!! Now I bought a kit adapter + cable. Money in General Ge is sorry for this quality. Charges sooo fast!
I always buy these cables are very tough and quality a 10
Product has a great construction material quality.
Everything is fine. The store put cute stickers with kittens))) the lace looks very confident, works perfectly
Everything is clear with this store and its products! Everything is on top! All good)))
Excellent cable, thick only
Product quality. Already bought several products and had no problem.
Lightning is good, thicker than the original, let's see how much it will last. Together with the block look good, finally goods from Alika look so that they want to buy)
Thick excellent cable, charges and sends data not worse than the original
The cord is thick and hard enough, charges well.
Perfect. supports high speed data transfer. Fast Shipping.
Cable quality. Charges. Files are skipping. The phone does not swear (IP 13). On the last photo compared with the original (left) and cheap (black) for $1.5
I order from this store not for the first time. The quality is excellent, everything works Super. Delivery to Moscow 7 days + 5 days the seller sent the order. Everyone is happy and advise
Usual Ugreen quality with original packaging. All good.
Excellent
The cable is good, quality, let's see how much is enough