Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-10 Business days |
| Canada, Europe |
7-10 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
10-20 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Frenxys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://frenxys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
working great
Great cable! Thanks!
Ugreen will always stay my favorite company for phone accessories and all of it’s products are excellent! I am highly recommend for anyone!
Satisfied with the quality of product.
Good wire. I took it for the bar. Ugreen as always pleases
Super fast shipment and delivery. Very high quality, certified cable. amazing products of the company ugreen, I take it constantly! Thank you store.
From the package to the cable itself, the quality is really good and it charges perfectly my iPhone SE 2020. Totally recommended.
Great as usual. Quality at altitude. Recommend!!! 100% S
Description corresponds. The quality is excellent. Shipping fast.
I received the product three days before the set. The product came very well though due to the type of packaging if something folded from the boxes came. But all right, they work properly.
Hello everyone, dear subscribers. On the MFI review cable from ugreen USB-A to lightning. To Tyumen reached in a couple of weeks, the quality of everything corresponds to the description. Compared to bazeus, jugreen packs his cables in bags, although the second cable with the PD came in a box. I recommend the store, put the line and squeeze the bell. Bye-bye.
We came quickly. I hope workers) I took it not myself
Quality at the level. Much thicker than 1 meter wire. Its money costs)
Good cable, fast delivery, ugreen-well done.
5 star, but please further do not use for shipment to Belgium by Post NL company. Parcels can lie for weeks without changing traking.
Minus one star for bad packaging. Boxes of bully are all crumpled. It's good that the goods are not damaged.
The order was not received, there was a problem with delivery from the Russian Federation to which the store offered to open a dispute and return the money, the money returned the good wires without earlier ordered ordered
Very good quality. Recommended
Oak wire. Faster the connector will break down than this one will bend. Works, charges.
The goods are expensive but super quality from this company for all the time that I make orders for the first time I received a gift in the kit though the stickers but everything is exactly nice
As always, everything is on top of ugreen, even delivery is fast, despite the fact that not through the post office Ali, but through our "beloved" Mail
Excellent wire, in a super braid, longer than the original.
Great cable.
Several times ordered this wire, now it has become much thicker and stronger
All right in purchase. Recommend product/brand and supplier.