Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-10 Business days |
| Canada, Europe |
7-10 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
10-20 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Frenxys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://frenxys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Fast shipping. Quality as always excellent.
very first delivery.
The product came in Moscow quickly... less than two weeks... everything works well... I recommend
The cable is good quality. It's as described. The length is a little less than expected. The shipment has been delayed by circumstances other than everyone else, but it has not taken too long either.
Received
Excellent wire with an adapter, all translated to such universal on all devices
Fast shipping. High quality wire.
I love it, it's perfect and shipping very fast.
bien
Lo pedí the 21/03 24/03. It's like in the blue color image, it works properly, I recommend it.
Works, very convenient
Correct and delivered item within the specified time frame.
A good wire and the answer part that is inserted into the smartphone is suitable. To other wires with magnets without problems.
Works well
Goods come back the money. Goods lost in the mail, because to store any claims
Does not cover needs
There was No need for communication with the store. Item received fairly quickly, in perfect condition and correct packing. It works perfectly, as advertised. Recommended 100%
Perfecto
As described. Very comfortable to use. I recommend it
Everything perfect
Two meters of cable. Quite discreet intensity light witness. It looks sturdy. Punta imantada. Perfect
Fast enough delivery recommend!
Everything great, it's very useful and it works perfectly.
Perfecto
Ordered 24.03.22. Color/length chose. No messages received. Track number got. Order was tracked. As a result, the track turned out to be the left! The order to another person came to another city! then I see the message that "the colors of the right no" and the store did not send the order!! But why did you blow your head? The order is listed as "delivered". WHY ??? Refund money. But now the goods cost several times more expensive))) separately does not please AliExpress message system. There is no current alert about new messages and screenshots are not downloaded. A good store was...