Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Frenxys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Delivery is fast, 4 stars because 1 pen is not glued. 100 lbs is generally light, its even 10 year old high school will burn. Take a minimum of 150 and above.
Orders are satisfied, everything is fine, Delivery 1 month
Genial
wszystko zgodnie z opisem.
סבבה
nice product
The goods did not come in the best condition (there are many chips)
Ótimo produto
Took 200 feet. It turned out to be quite tight, I recommend taking a smaller load if you just start. My dimensions are 190/80
Good expander
Normal expander can be safely taken
was pleasantly surprised with the order
The goods arrived quickly. But with a non-stick handle. But a couple drops of epoxy and all the rules
I think it is really good quality piece, but my only issue is that I can't use the gripper because it is way too difficult. I am sad because I do not see how I will be able to work out with it. I should have bought a 200 or 250 first.
The expander has one handle began to leave the Mount, turns, which slightly prevents correctly compress the expander. Another my expander ordered from another site does not have such a problem. 200 lbs don't think it matches, maybe as usual lighter kg by 10-15, but this is in principle the norm, for "left" expanders. 200 lb do not recommend those who did not deal hard with 150 lb. In the end, the product is still satisfied, although there were some other expectations, good Gifts in the form of a pouch and attachments-rose the mood.
The goods came quickly, the quality is satisfied.
Creaks but it does not interfere
заказ пришел быстро, всего за 2 недели; ручки было тяжеловато надевать,но не критично, на металлических ручках видны небольшие зазубрены, как будто прошлись напильником, но на функциональность не виляет; в целом доволен
250 lb well very hot to half current compress
Kg 80 have one hundred percent
Быстро приехал недели через две. Усилие не знаю наверно есть килограмм 70 не счем сравнивать. Могу сжать до конца, нужно взять ещё один на 200lb
Excellent grip, as described, opposes good resistance. Well built, strong and durable materials. Don't wet the handles, you don't have to. Just insert the rubber tube into the steel bar a little bit and give it small bumps with the palm of the hand at the other end of the rubber and it is penetrating, little by little no difficulty. Recommended article.
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Having taken a couple of weeks with a 150 pound expander (I close it completely 25 times per hand) I decided to take myself 250 at once. In short, I got hot 250 can not even half close kg 90 or more exactly eat))) the spring on this expander is already thick, and there is a distance between turns and it's good! Squeak will not)) in general, I'm happy. A thing of good quality. To buy recommend)
Great, absolutely love these quick delivery as well