Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-10 Business days |
| Canada, Europe |
7-10 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
10-20 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Frenxys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://frenxys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It came in 14 days, badly put on the nozzles but it's not critical, as I do already 100 pounds light, take 150 immediately and will be normal, in general, everyone is satisfied satisfied
One of the handles is spinning. And so everything is fine. Beginner 100-150lbs maximum.
I’ll ok !
Took on 300 lbs, overall all satisfied except for one moment, this is that one pen scroll, not caught.
Goods came quickly
In general, the goods are not bad. It came fast. The only spring is loosening. If in the beginning I could not squeeze it with two hands, then literally a couple of days later almost closed to the end. And in a week completely. Loosening but not much.
Very well
Good expander, nice to work
Very cool thanks
When opening the parcel, the handle fell off
fast shiping for 20 days
It's very complicated to close it, it takes a lot of strength
For a long time, the order was processed, about a week. With this in mind, a little less than a month went by the Stavropol territory, goes with a bag and soft pads on the handles
מצויין
Все пришло, все отлично, продавцу спасибо!!
Not very convenient, although the iron is like iron
OK
Thank you! It's okay!
The goods received what is in the description. After use, I will add a review
Everything came, the packaging bag was opened, but all namaste. For beginners OK.
Everything is fine, but it is not clear with your lb, write in kg.
Complicated for beginner
Bought 200, take 100 or 150 for beginner very hard 200
The goods came with a marriage, wrote to the store. Without problems returned compensation for marriage. I am seller recommend
Good Goods