Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-10 Business days |
| Canada, Europe |
7-10 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
10-20 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Frenxys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://frenxys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Everything came, the packaging bag was opened, but all namaste. For beginners OK.
Everything is fine, but it is not clear with your lb, write in kg.
Complicated for beginner
Bought 200, take 100 or 150 for beginner very hard 200
The goods came with a marriage, wrote to the store. Without problems returned compensation for marriage. I am seller recommend
Good Goods
OK
All right but, I recommend buying from you. Up to 150 LB 60 kilos or 68 kilos as I bought 300 pounds 150 Kilos and even with the two hands are almost impossible to close., I trained with 10 to 60 kilos, then went from 60 to 150 kilos but it's impossible.
Consistent with the description. Shipping 20 days
збс, всë четко, советую предплечье забивает с 7 нажиманий брал на 250lbs
Good looking
It came fast enough, everything is okay
The contraption looks very good quality, it's very hard and the handles and cases are great detail. Care when choosing resistance are really hard
Ordered expander 100 lbs for the beginning I will order more brought in a month store very good recommend because of my the big hand expander seems small but it is quite weary
Dugé schvidko zlamaall (
fast shipping and good quality grip!!! recommend!!!
ok
Good quality product, heavy and thick spring(300lb).Delivery less than 3 weeks. 300lb definitely not for begginers, not able to bend it with two hands. Thanks
Good store. The product arrived fast.
Product is great, came very quickly. Recommend items and store!
Impeccable very good product
одна сторона расклеилась, пришлось подклеивать
Feels at 200lb level black torneo, but still top for their money! So in general, the norms do not slip, does not creak, the norms are shorter
Выглядит достойно. Чуть шире чем торнео в спортмастере. То скрипит, то не скрипит, но я его ещё не прожимаю до конца. 200 для новичка многовато, зато есть куда расти.
Ordered a second time. Quality is good, I recommend it. Shipping fast.