Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-10 Business days |
| Canada, Europe |
7-10 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
10-20 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Frenxys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://frenxys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Bought to replace the complete cable in the backpack, with which was only slow charging, tupanul and ordered a meter cable, although 50 cm would be with a head. The quality is satisfied, the meter of this cable + 2 m cable from baseus at 100W and all the same from the power bank Poco X3 Pro charges on turbo charging.
Ugreen, as always, pleases with quality. The parcel came in a branded package. The wire is good, in a fabric braid, the connector is in a metal edging. Everything is quite high quality and beautiful.
Delivery three weeks. The package. the goods came Damaged. the store has not yet replied to the messages.
UGREEN is a brand I trust, the quality of their products is excellent, well packaged, the store is listening and very kind, which I thank for the nice sticker
The extension is excellent, it bends well, I'm happy
Everything is fine. Everything as always is high quality.
A USB extender, without more, thick cable and in strong appearance. He does what he must.
The product responds with the description of the store's announcement. Great brand. I have bought several items and a great value for money. The product has taken 15 days to reach Spain since ordering. Recommended Product and Brand
Smoothly, missing try But UGREEN products work nicely.
Excellent quality cable, worked in my webcam.
Excellent, recommended product. Very well packed and fast shipping. Quality product. Product identical to that shown in the publication.
Everything works
Received quickly, well pack. Immediately received immediately test.! What speed of transfer on my Usb key. It will change my life No need for exchange with the store, everything went well. Works perfectly‼Thank you
Good cable. Took for charging Apple Watch. With his task copes.
Perfect, extremely high quality dispenses reviews brand excellence globally recognized.
It's a good product, it comes well packed and noted it's high quality, it works perfectly only I don't arrive as soon as I expected but it was still within the delivery time, I recommend the product and store.
THERE USB 3.0 EXTENSION CABLE IS MADE VERY NICE!!!,,, WORK'S GREAT!!!,, NICE FAST SHIPPING TO ONTARIO~CANADA.
Arrived perfectly soon excellent Product.
Product do the work his wonderful חיברתי same splitter שניקנה מהאתר simple pleasure, no ניתוקים everything works מצויין
All in the style of the company. On the speed of tests strange-65 MB/s you need to still sweat...
The order is received in excellent condition and quickly. Goods quality
Cable length fit and nicer.
Can't the delivery man say it can't be delivered. A bar that opens at 5:00 in the morning. Besides, I have a place not to deliver in the afternoon so I don't disturb the bar until 14:00.
Looks good, solid cable, feels good quality. Had light packaging, loose in a courier bag.
A good quality USB 3 extension cable for a good price, shipped speedily. Thank you very much :-)