Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
7-10 Business days |
Canada, Europe |
7-10 Business days |
Australia, New Zealand |
10-20 Business days |
Central & South America |
10-20 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Frenxys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://frenxys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The goods came in 19 days
Good cover from the elements.
fast delivery well packed,
It looks nice and elegant BUT ... Doesnth completle cover the screen and cant protectet good as store says. The frame is plastic not silicon. Delivety to Croatia more than 2 months
was happy when the case arrived as it arrived before the estimated delivery date. was happy at first with the case but has not even lasted a week before it has broken. the magnetic shut is very poor and as you can see one part is so thin it can't stand up to everyday use. would avoid
The parcel arrived but late, and there was no tracking information
Seller recommend. Bug Out with size, store money back, grateful for that. Goods come quickly, well packed. Will order again.
Arrived in 20 days. Excellent value for money. Reliable store. Thank you.
Really old while waiting for a contact me ~! Product is low so!
Super, best, thank you store
Excellent cover, everything suits.
Good quality, my wife love this phone protection.
Love it....Thank you
It came quickly and good quality, I recommend the store
Beautiful phone case good price welcome again
THANKS
The cover liked, strong enough, ideally approached S10 +. Very satisfied, I recommend. The fold for the stand is even more convenient than the original one. Thank you store. Delivered quickly, 2-3 weeks
Corresponds to the description and photos, the materials correspond to the cost, the only thing that, it is not on magnets, on the inside there are two Velcro to the screen, in the set there Delivery is fast enough.
Came quickly, the cover is good quality norms, but as in the picture, the magnet is not very magnetic.
Fast shipping and delivered.
Cellphone Case price contrast Fairly good product think. Double window please
ok
A fine cover for my S9, also opening for sound when close call, good magnets.
It looks elegant and distingid but, when using the tf. Or its applications, it unfolds the case by making the sujection difficult. My tf. It's a Samsung Galaxy s9 plus.
Nice phone case, good quality and price. Fast shipping.