Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-10 Business days |
| Canada, Europe |
7-10 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
10-20 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Frenxys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://frenxys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Beautiful cases! Look just as described. Cases feel soft to the touch, and are fully padded inside. Good quality and colors are just like the pictures. Don't have my phone yet, but can't wait. Arrived very fast with a combined shipment package. Cases are highly recommended.. Thanks to the Seller...
Get SUPER fast, It is very happy TOY and It is HERMOSAA
Cover as in the picture, everything is fine
It is nice, the quality for the type of printout is very good, but feel that is going to get dirty very fast
Came before the estimated time. The housing has highlighted, look good image. It is exactly as Swatch in the image.
Faithful to the model presented and very pretty
Pretty case, just like the photos, fits on my phone perfectly. I will order it in other colors, I highly recommend this product!☺️ Also the shipping was fast.
Fast shipping has been, the cover is nice COLORS too, very successful, is same as the pictures, just the color is a little different But is not appreciated, I liked it, would ask <3
Its a good phone case, the finger scanner on the side is cut out so you can use it no problem but its missing the hole for the flashlight, so sadly you can't use it. other than that, it's the prettiest case I've seen
very beautiful Phone cover I recommend this store...
In the picture, it looks better. From above, it will be insulting to white color, it will be in the most visible place.
lovely
The phone case is absolutely stunning! It's not a hard case, and more flexible. It will definetly not break easily. It took 2 months to arrive
Good quality, butterflies don't look so marked
Madly beautiful Came quickly, literally in a couple of weeks
It took 21 days to arrive in Spain, well packaged, the case looks very pretty. The quality is good, it is a hard silicone case that feels nice in your hand. Quality-price *****! Thank you very much to the store, I will ask for others when I am bored with this one
Very nice and cheap, I was supposed to get there in over a month, but I get there a lot sooner, this beautiful uwu
Beautiful, I love it!!!
Beautiful case.. Beautiful design... Fully lined for extra protection. Soft to the touch. Looks better than the photos. Arrived very fast in a combined shipment package... Thanks..
super
The case is as promised in the images. Good quality, clean and neat design, and an interior with a velvety finish. The package came to me a month in advance so I can't be happier I really recommend it for both design and quality.
Not like the picture is not clear, at random. The letter also only to be applied. Not worth the money (((
Very nice case.
woow.... very .. beautiful .... fast...delivery ... thank you ....soo much❤️
Very pretty, I arrive very fast