Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-10 Business days |
| Canada, Europe |
7-10 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
10-20 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Frenxys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://frenxys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Really good
Fast delivery within 2 weeks. Seems good quality, but time will tell if it will turn yellowish or not. Fit iPhone 13 perfectly
These two cases. The first phone too love from husband get this new phone when one more bought. Slim the phone well look four. Good small case and they soon has arrived!
Fits great buttons work well and shows off the new color. Seems well made, definitely a good deal
High quality! Excellent. Best case I’ve ever purchased!
Fast shipping. All Super
Good quality, I order clear, but received blue and I am not satisfied
Product is great
This is a great sturdy case and very easy to clean.
Durable and pretty
really great case! it's honestly better than some of the more expensive cases I own and it provides protection without being bulky!
Like the cover and arrived on time Thanks to seeing, recommend
Hood excellent appearance and very good grip on mobile
Fits the 13 firmly! Buttons are easy to click, speakers aren't being blocked, and the the camera bump outline protects the lenses. Feels good in the hands. Great case!
Super cute! Transparent case Okey dont durable and fit perfectly
The case feels and looks great with the phone, just like the photos.love it
Not only was the price for the case quite reasonable, the clear blue one that I bought is perfect for my new iPhone. The case is also well fitting for the phone and camera section.It went on easily, seems to be a good quality, and should protect my phone quite well! I'm very pleased with this purchase!
The cover is cool, silicone. I sat on 13 Pro Super, there are no complaints.
Buttons were many hard
As always impeccable. I order once 3. Quality at altitude.
I really like this case! It fits my new iPhone perfectly (cut outs and form factor). This was a great accessory purchase for my lovely phone. I strongly recommend this one. Buy it and then enjoy your phone.
Works as advertised. Easy to install, very clear surface.
Fits my phone snug and allows access to all buttons.Protects my iPhone perfectly! Deliver fast!!!
Perfectly
It's a simple clear blue case that is not bulky but definitely protects the phone from drops.i like the beautiful design of the case