Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-10 Business days |
| Canada, Europe |
7-10 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
10-20 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Frenxys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://frenxys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Belle montre semble chère
Nous avons atteint un bon اعجبت اختي produit belle لارتدائه recommander il
Nice, merci!
The parcel was received almost on time, externally everything is intact. Thank you store.
Le colis a été reçu intact et sain. La montre fonctionne, le chiffre 3 est collé avec une courbe, donc la montre est belle. Bon vendeur, je recommande!
Item took 5 weeks to arrive. Received in good condition and was as described.
Went for a very long time, three months, had to extend the protection. The watch is beautiful for a full hand.
Retardé
Merci pour le vendeur ou vente, Nice a bonne mine recommander
Très belle et rapide connecter
Très bel article. Excellent vendeur. Envoi en 5 jours. J'en ai commandé quatre de plus.
Livré dans les plus brefs délais merci de tout mon coeur pour le service logistique
Eh bien, ce n'est pas doré, c'est comme or rose. Mais bon pas mal
Ok
Arrivé plus tôt que prévu, très beau.
Produit de bonne qualité conforme à la description du vendeur.
Tout va bien, même si la couleur est un peu plus couvrante et moins dorée que sur les photos, mais le vendeur est recommandé et ce genre de choses...
Tout est fait, merci au vendeur
Super montres! Elle a choisi le vert pour s'adapter aux nouvelles décorations. Je pensais que ce serait un peu jaune, mais ce métal rose va bien aussi. J'ai adoré la serrure sur la sangle, pas de boucles et autre chose, confortable! Ça fait environ un mois. Il y a déjà une batterie à l'intérieur, car elle peut être installée dès que possible.
All is well! Excellent Product
Très bons produits et de qualité je recommande
Jolie montre femme ma femme l'adore tellement
The clock came quickly. We need to buy a battery. The color of the strap is dark as if made of pure copper))) well, as they say what the price is and the quality. I recommend the store. Thank you
I'm very satisfied
L'ensemble montre et bracelet est très mignon et fait un super cadeau J'adore ça!