Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-10 Business days |
| Canada, Europe |
7-10 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
10-20 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Frenxys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://frenxys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Thought she would come Thermo lacquer, and came 2 Usual
A little liquid to be rosalind is transparent after 3 layers is rare, it's with the first one that happens to me.
Color as described I already know them and great
petit
FAST DELIVERY THANK YOU.
Everything has come, I'm happy!
05.01 sent, received 19. 02.in the case did not try, baby bottle straight
The product corresponds to the description, the colors are identical photos. I do not know the quality yet. Covered today, let's see how it will last, I'll add a review later. And so lie down well in 2 layers
Buen producto, pero demasiada larga la entrega, algo más de dos meses para España. Llega bien empaquetado.
I loved it.
bien
Very pretty colors but a little different from the photos
It seems clearer from in the photo, but I'll have to try it in the nail with 2 layers
Bien petit format
Long walked, not tracked
Month and a half took to arrive. SUPER little enamels I put photo comparison. Quality I haven't tried yet. They arrived well-packed
Shipping took longer than I expected, but it came in economic mode, if you want it to get there before you have to put a kind of shipping on it with tracking and pay a little more. The store answered me very quickly by asking about the delay, all great and just as I asked.
Tardó muchísimo ... y solo después de quejarme día tras día me lo enviaron de nuevo. No he podido usarlo aún porque no me llegó la base, ni el top coat.
All right
love!
I like the color and finish, but the paint is not very fluid.
The color is accurate, as described. I always ask for this brand. This time it's taken quite a while to get here, but it's worth it.
Great quality
Color muy bonito. Como en la foto. Morado oscuro, un color limpio.
You should expect slightly brighter shade, but still cute