Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-10 Business days |
| Canada, Europe |
7-10 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
10-20 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Frenxys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://frenxys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent cable! I should have bought a bigger. But okay. Gave my way here and fulfilling for what came: my Android box with my TV stopped wasting signal. This cable here is quality! 10/10
Cable good quality. Stout.
The product corresponds to the description. Sending instant and delivery fast with track. A wonderful simple cable of medium rigidity. No problem suitable for projector, TV box and laptop. The film in 1080p resolution of 17 GB pulls without problems. Purchase satisfied! A wonderful store-everything is always in order! We recommend the goods and the seller!
The parcel was received, the cable Normal took for the sound of the bar. Thank you very much to the store.
Excellent cable, works as it should. Ugreen-quality sign!
Excellent, high-quality cable, like all other ugreen products
One of the cheapest cables from ugreen, but quality as always.
Good cable. Works. Order the first time. Some already connected more years. It works.
Top store, all is perfect as usual, many thanks !
Thank you received, everything came and even with a small gift, thanks ugreen!!!!;))))
fast shipment, item as described, great store
Good cable. Chose the ugreen cable because before that I bought in the DNS VGA to HDMI converter of this company and it works fine.
The product arrived reflects the store's description with some week delay but are satisfied
Ordered, sent, brought before the deadline, unpacked, connected via TV tuner to TV. All OK!
Product arrived fast. Exactly as the description!
The order was made on January 6 arrived at the post office on January 19, Krasnodar territory. Fast delivery quality goods. Ugreen rules before that he ordered bazeus he just stopped working. To the store Thank you and success in business.
The product is very good and great quality, super recommend!!
Thank you
Yes, all OK, inscription ugreen is present. Not much different from old cord, plus just for the brand.
As always excellent, put a sticker with seals, my daughter is happy: cool stickers, with pleasure would glue them all the apartment, it's a pity that only one leaf!
The shipment did not arrive. 5 stars for Aliexpress, which refunded my money.
The cable is in the original packaging, quite normally flexible, everything is as always on top. Recommend.
The product is top, top line. Delighted.
The cable is good, as always with ugreen, but a little hard. I recommend the producer!
Cool cable