Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-10 Business days |
| Canada, Europe |
7-10 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
10-20 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Frenxys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://frenxys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
As always excellent, put a sticker with seals, my daughter is happy: cool stickers, with pleasure would glue them all the apartment, it's a pity that only one leaf!
The shipment did not arrive. 5 stars for Aliexpress, which refunded my money.
The cable is in the original packaging, quite normally flexible, everything is as always on top. Recommend.
The product is top, top line. Delighted.
The cable is good, as always with ugreen, but a little hard. I recommend the producer!
Cool cable
Short convenient cable. Connected the laptop to the monitor, everything works
Eel is always on top
Everything is fine, yak huddle. Recommend!
Great cable, excellent quality. Bought with the small size of 0.5m to use together with the HDMI KVM switch and the table was very organized, without that lot yarn wrapped.
Good cables. As a gift stickers)
They came all right, now it's missing to test them. Seller recommended.
To KMV in 16 days. Ordered 1 meter, the quality compared to the usual is much better. I'll order more. The store and I recommend it.
I would not say that the cable is thick. Rather average. But it works fine. Took 1.5 meters
Cable came quickly packed good quality good!
5m hdmi cable works great. Only price is little high. Satisfied with store A+
Excellent cable, shows without delays!
As always, everything is at the highest level. Thank you!
Delivered quickly, the product is great!
The UGREEN brand is warranty, I have bought several cables and adapters of the brand and the quality of the materials is very good, I recommend at 100% :)
The store sent the package quickly. came too quickly. Cable good. goods seller recommend.
It came quickly. The picture quality is high. Recommend.
Good cable, fast delivery. I order products from this store not the first time.
The only problem has been a long time, and so everything is fine.
As always excellent quality. But earlier this firm always laid a gift. Trivia a nice
Working great.
I always prefer to take this brand, because the quality, attention to detail (for example, protective caps on the connectors), it's nice to just hold in hands.
Ordinary cable is no better and no worse than standard
Perfect, thanks!
Received quickly. Good quality air.
Excellent price quality I recommend it
Study thick cable. Works as advertised
Everything well everything corect and I that
Everything works perfectly as always with UGREEN. The cables are always quality and delivered on time!
Great product arrived early really Very good
Thanks both Ugreen and AliExpress for the job well done. My Order has arrived within the stipulated time. I know it could have arrived even earlier if there weren't a number of holidays in my country. The cables are working superbly. Hope to do business with you soon.
I got the rules. Order was tracked. Cable is good.
As usual quality at an altitude of, order more than once
The order came quickly, already in business, I buy this company not the first time, the quality is excellent, I recommend
Products of this company I take constantly packing super goods Super
As the descriptive. Excellent Product
Very good cable, the qualified is ugreen standard, never leaves to be desired. I recommend it to everyone!!!!!!!!!!!!!!!
Excellent! Best product, best price, fast shipping. Recommend store.
Super wires. I bought 3 pieces already. No complaints.
Perfect, the shipment was fast, meets the description.
As always, ugreen has excellent quality!
Works, relatively soft cable, quality pleases, it came quickly. Thanks ugreen!
The cable got everything well. Good quality cable, took for game consoles and all the old cables to new ones from ugreen, the quality at height took a lot and different lengths, just the sale came all What you need and the description is accurate, for the cable as stated by the manufacturer, on YouTube there are reviews. Duk is where the image was not stable before, now everything is fine. I recommend this cable model to purchase, the delivery is fast, I will buy more. seller Thank you, all OK.
Good cable.
This is my second purchase in the shop and cables are of great quality, including me helped eliminate deadpixel problem on my monitor. If need to buy back the same store
Delivery 25 days. Corresponds to the description.
never got my order, got refund.
In appearance, excellent, moderately tough, not bad shorter. ugreen keeps the quality of its brand. Delivery 3 days from Russia. In the case until I tried, later I will not. But in quality I do not doubt, since all the equipment I have is connected only to yugrin, satisfied with the characteristics and quality. to the manufacturer of the Rector 5 +, the store also recommend. not advertising and not paid by me, just from the heart of my words.
Thank you! Good price and quality! Good seller!
Excellent! Best product, best price, fast shipping. Recommend seller.
The same cable, what kind of application to the characteristics.
As always, the cable is of excellent quality. There is arc support. 5 +.
Business as usual, fine, but the second time not put compliments, koi always added (in the form of sticky, etc.). HM
Thank you store! The product corresponds to the description, the quality was pleasant. Advise.
Thank you
Cable quality, thanks ugreen!
Works well. This store in general has a good product and level of service
Wonderful cable. Took to connect Mac mini M2 with Samsung Odyssey g5 27 2K. Everything works without problems and complaints. As always, ugreen has excellent quality.
cable arrived really fast
Good product
Thank you, I got everything .. Shop class, quickly and clearly .. Advise.
Exceptional cable, made from high quality materials. Features a fairly thick shielding and transmit the signal with agility, without any loss. Has served very well to connect my consoles table to my monitor. Comes well packed.
Came quickly, quality as always on top.
Quality! Speed! Thank you! Recommend!!!
While everyone likes, the main thing quickly delivered
Good quality cable. It works perfectly. Fast delivery to France.
The cable as a cable, corresponds to the description and picture.
top
The cable is excellent, the goods are beautiful, very good decent image quality, checked 4 K HDR on test files-everything is super, the delivery is very fast, the fastest As As As I highly recommend it to everyone!!!
Fast shipping and good quality excellent
He's come a few days later but he's arrived well and I'm surprised he came with stickers. Happy as always with ugreen
Highly recommend the company and store.
Will come in handy keep Up the great Work and good low Prices All thumbs Up
Great cable. Seller recommend. On my YouTube channel: "Dr. Novikov computer lab" will be a review on it. Sign in so you don't miss it.
Excellent cable with low cost. Recommend to buy!
Fast delivery. The product corresponds to the description. Thank you to the store
bom
Ugreen as always, on top.
Fast delivery. The product arrived without damage. Great store. I recommend
products as described and very happy with the purchase
Great quality
Connected TV box, everything works, quality cable
Excellent HDMI wire! Thank you store! Ugreen makes great products! Recommend!
Thank you very much seller
All OK
Everything arrived OK. Product as described in the ad. On-time delivery. I'm satisfied. Recommend!
Excellent cable! I should have bought a bigger. But okay. Gave my way here and fulfilling for what came: my Android box with my TV stopped wasting signal. This cable here is quality! 10/10
Cable good quality. Stout.
The product corresponds to the description. Sending instant and delivery fast with track. A wonderful simple cable of medium rigidity. No problem suitable for projector, TV box and laptop. The film in 1080p resolution of 17 GB pulls without problems. Purchase satisfied! A wonderful store-everything is always in order! We recommend the goods and the seller!
The parcel was received, the cable Normal took for the sound of the bar. Thank you very much to the store.
Excellent cable, works as it should. Ugreen-quality sign!
Very good article. To see in use!
Excellent, high-quality cable, like all other ugreen products
One of the cheapest cables from ugreen, but quality as always.
Good cable. Works. Order the first time. Some already connected more years. It works.
Top store, all is perfect as usual, many thanks !
Thank you received, everything came and even with a small gift, thanks ugreen!!!!;))))
fast shipment, item as described, great store
Good cable. Chose the ugreen cable because before that I bought in the DNS VGA to HDMI converter of this company and it works fine.
The product arrived reflects the store's description with some week delay but are satisfied
Creative Company and Artists
As described.
Ordered, sent, brought before the deadline, unpacked, connected via TV tuner to TV. All OK!
Product arrived fast. Exactly as the description!
The order was made on January 6 arrived at the post office on January 19, Krasnodar territory. Fast delivery quality goods. Ugreen rules before that he ordered bazeus he just stopped working. To the store Thank you and success in business.
The product is very good and great quality, super recommend!!
Thank you
Yes, all OK, inscription ugreen is present. Not much different from old cord, plus just for the brand.
Inexpensive cables were needed, only for fullhds. The picture seems to be made with high quality, inexpensive. There are a lot of offers on the market from nun, but why, when there is ugreen :), as always, is a topper.
The product is good and as described. Delivery 15 days in Svo.
Thank you! Everything has come! Checked-it works great!
Great cable, it works. On the basis of the image quality, I will say no for sure, but it seems that the color reproduction is good and seems to have become smoother, but again maybe I just wishful thinking. In any case, the wire performs its function well.
Good cable.