Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-10 Business days |
| Canada, Europe |
7-10 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
10-20 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Frenxys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://frenxys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
As always, ugreen has excellent quality!
Works, relatively soft cable, quality pleases, it came quickly. Thanks ugreen!
This is my second purchase in the shop and cables are of great quality, including me helped eliminate deadpixel problem on my monitor. If need to buy back the same store
Delivery 25 days. Corresponds to the description.
never got my order, got refund.
In appearance, excellent, moderately tough, not bad shorter. ugreen keeps the quality of its brand. Delivery 3 days from Russia. In the case until I tried, later I will not. But in quality I do not doubt, since all the equipment I have is connected only to yugrin, satisfied with the characteristics and quality. to the manufacturer of the Rector 5 +, the store also recommend. not advertising and not paid by me, just from the heart of my words.
As always, the cable is of excellent quality. There is arc support. 5 +.
Business as usual, fine, but the second time not put compliments, koi always added (in the form of sticky, etc.). HM
Thank you store! The product corresponds to the description, the quality was pleasant. Advise.
Cable quality, thanks ugreen!
Works well. This store in general has a good product and level of service
cable arrived really fast
Good product
Thank you, I got everything .. Shop class, quickly and clearly .. Advise.
Exceptional cable, made from high quality materials. Features a fairly thick shielding and transmit the signal with agility, without any loss. Has served very well to connect my consoles table to my monitor. Comes well packed.
Came quickly, quality as always on top.
Quality! Speed! Thank you! Recommend!!!
While everyone likes, the main thing quickly delivered
Good quality cable. It works perfectly. Fast delivery to France.
The cable as a cable, corresponds to the description and picture.
The cable is excellent, the goods are beautiful, very good decent image quality, checked 4 K HDR on test files-everything is super, the delivery is very fast, the fastest As As As I highly recommend it to everyone!!!
Fast shipping and good quality excellent
He's come a few days later but he's arrived well and I'm surprised he came with stickers. Happy as always with ugreen
Highly recommend the company and store.
Will come in handy keep Up the great Work and good low Prices All thumbs Up