Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-10 Business days |
| Canada, Europe |
7-10 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
10-20 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Frenxys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://frenxys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It came in a month. All norms.
The package was shipped the next morning of my order and was received in 27 days only (instead of 42 days). I didn't get any tracking of the package. The cable is very beautiful and works perfectly. I recommend!
All OK! Thank you!
The package was shipped 3 days after my order and was received in 14 days only (instead of 59 days). I didn't get any tracking of the package. The cable is very beautiful and works perfectly. I recommend!
The package was shipped the next morning of my order and was never received (instead of 43 days). I didn't get any tracking of the package. A dispute was therefore opened and the store refunded me the next day without any discussion. I thank him for his speed and I leave 5 stars. I hope the next order will not be worried.
The package was shipped the next day morning of my order and was received in 33 days only (instead of 30 to 50 days). I didn't get any tracking of the package. The cables are very beautiful and works perfectly. I recommend!
The package was shipped the next morning of my order and was received in 57 days only (instead of 30 to 50 days). There was no international follow-up of the package. The cable is very beautiful and works perfectly. I recommend!
Good material thanks
Great product
The package was shipped 15 days after my order and was received in 66 days (as planned at departure). I didn't get any tracking of the package. The cable is very beautiful and works perfectly. I recommend!
21 days to Germany. Cable thin, but it works.
Arrived very quickly, corresponds to the description and I am not disappointed with the order. I recommend this store for the quality and its speed hoping that it lasts over time...
I'm very satisfied
Works. What more can you ask.
Did not check
Fast delivery (combined delivery including some 15 day items). Works as advertised. So far no flickering / weird glitching pixels. Only downside is the smell but give it like a week and it is acceptable.
Fantastic HDMI cable everyone else should get there's right away great value good price
100% OK
Exactly as in the ad.
The package was shipped the next morning of my order and was received in only 11 days (instead of 42 days). I didn't get any tracking of the package. The cables are very beautiful and work perfectly. I recommend!
The package was shipped 11 days after my order and was received in 44 days only (instead of 59 days). I didn't get any tracking of the package. The cable is very beautiful and works perfectly. I recommend!
Delivery to Zaporozhye 15 days. The cable is excellent!
Thank you very much
Product OK, Fast shipment & delivery, Good store Recommended !
great