Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-10 Business days |
| Canada, Europe |
7-10 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
10-20 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Frenxys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://frenxys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Adapters came, it's OK. Thank you!
Soap the picture.
Nice and solid - like it always goes from UGREEN!
Works fine, connected the PC to the old plasma, the picture is clear without soap, delivery 24 days to Ukraine. Ugreen is the best, as always.
Works three days, no problem. Included USB cord for audio. He came quickly.
Good producto, it arrived in perfect condition
With X-box works
Adapter got. Works OK. Thank you to the store and manufacturers!
The product is working right now but it is a little stuck in games like opening binoculars in Times
Is fast
Great product, ugreen official store this brand does not take the first time, never fails.
Work perfectly in my 1660 Super, have a VGA monitor and talked to work right, recommend
Excellent, But not working when connected to a Graphic card (pc)
Fast delivery and quality item! ILove the brand Ugreen +++
Connected, everything works, as described. In the kit there is a microUSB cable, for feeding power to the cable, most likely for feeding sound. Packed in branded packaging (suitable as a gift), came without damage. Delivery to Ukraine 30 days. With the store did not communicate, there was no need. Thank you.
I came in three weeks. The number was tracked. I have not tried the work yet. As a gift put stickers.
Of the four similar devices, ugreen has the quality of the product itself and the packaging is simply the best. Works great. I recommend the goods and the store.
Works perfectly!
The order came within a month the quality did not check
Everything works
working, for an instance of using it with an HDMI splitter it will need tha additional power, which is a nice option to have, I didn't check the sound yet, but I think it wouldn't be a problem :)
I get nice experience with goods of ugreen.
Good. all contacts are dense in contrast to three hundred rubles shit
Cost-effective, material first, perfect image
Good quality!