Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-10 Business days |
| Canada, Europe |
7-10 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
10-20 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Frenxys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://frenxys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Отличный блеск. Спасибо. Красивые
didn't receive this
Och beautiful
Sequins are beautiful, but they are quite small (not as in the store's photo) also, given that the bottom of the jar is hollow ((but for 30 rubles probably normal
Sequins as in the picture, many, beautiful
The quality is excellent for this price.
The goods did not receive, missed the day of opening the dispute, it's a pity of course. And waited for a month 4 or 5, the store extended everything to protect, I did not burn and the amount is not big. As a result, this is how it ended)
As I expected. The cottage contains many different shapes, stars, circles, triangles and hearts. Circles are very small, but they are OK to combine with the other ways
Shipping fast. Very beautiful, Shine Super.
I liked the goods very much, the figures are different in size and shape. Everything really liked the elk
Corresponds to the description, sometimes not very high quality, but in general for such a price is excellent. Filling good, enough for a long time. They went for a very long time, the order was made on Black Friday, and now the middle of February, but the store extended the term, no complaints)
Sequins are very beautiful, delivery is long
OK
Really liked
Old but took cuddly satisfied
Cool sequins, it's a pity that they went for a long time.
Just lovely, all as in the photo, I can not wait to make nails
All corresponds to the description
Very cool! And the price is best from this store! Recommend'
After the report bought after the photos and some other a few pieces come on its low then by the way is pretty much then use the saw but seems decent living I shipping pretty in either then took almost two months? It took
The goods did not come, but the store money returned very quickly
As in the photo, excellent
Sequins are very cool. There's plenty in the jar. Came all well packed
Everything is fine
The goods did not come for the specified period, the money was returned