Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-10 Business days |
| Canada, Europe |
7-10 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
10-20 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Frenxys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://frenxys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very nice, looks fragile
Super, garny year-old, shvidka delivery, recommend
Excellent arrived on time
Looks very good, I like it...
The watch is very good, easy to operate, bluetooth call function is quite good, clear when talking, afford the price, I'm quite satisfied with it so far
Very happy with the fast stud clock
It is a good smartwatch, beautiful and not heavy at all, I liked it a lot.
Quite a versatile watch, I've been using it for a while now, it's quite excellent in all aspects, the sliding is very smooth, there is no lagging, the buttons, including the flashlight, work fine, I think it's an excellent watch for the price, I would recommend it!
Hello, very good value for money with additional notice and watch bracelet, (the 3rd purchase) works perfectly well battery good longevity super look not too heavy, delivery on time, I highly recommend this product Thank you very much great.
It's all right.
Very cool, well packed and fast shipping
This watch is excellent, all functions work perfectly and basically no errors. It's very powerful, you can make calls, receive messages and reminders, and there are a lot of workout functions, which combines health and exercise in one, thank you very much to the seller. Plus, they look very stylish.
Now I am very happy with it. This is a great watch and very easy to travel with. It has health features like blood oxygen, blood pressure, heart rate and sleep. There are records every day. Keep an eye on your health at all times. There is also a great function. You can use ultraviolet light to identify the authenticity of coins, and the watch can also make and receive calls. These features are very convenient to use, highly recommended to buy.
We walked on August 14, 2024, having passed it off. I will have my dough!!!
Arrived very fast, and well packed. Came with the battery charged 100%. It connects very fast and easy with the mobile phone. However the manual is oversimplified. Little information. Indicate the app's FAQ, but also with reduced information. The watch is very light...
Excellent quality very good good cost very good highly recommended, arrives earlier than determined, convenient practical and dynamic banknote detector very useful and functional in Mexico
The watch was received intact, I liked the wonderful and stylish very much, the screen is juicy, for such an amount with a flashlight and a lamp for checking counterfeit banknotes just a find, I recommend you not to regret it, the seller thanks definitely 5 stars.
Well received. I like it because it's very big. By the way, the charger I don't like it. Please stop the charger with Samsung Girl. I'll write you well.
Very good article, I arrive very fast, I have been using it for 1 week and it has served me very well, if it resists the water very well, it helps with the breathing exercise, everything very well, I recommend the product in its entirety
Very good pint the🔦It is good and gives light, it brings two straps one metal one plastic one arrived on time and well packaged
Very top
excelente
Super. all functions Tse 2 of the rozrizana... Chi kicked the box for China))
actually really impressed with the watch it does everything you want plus you set it from the app the only minus thing I will say is that the advert shows gps but I can't seem to find it or make it work on the phone
I recommend it for what it costs, it is very good!
The Watch arrived in very good condition and is very nice, arrived before the indicated date, I recommend the seller.
100% recommended arrived on time and I liked its functions arrived earlier than stipulated
nice no map
Very satisfied with a shopping experience, the watch has a lot of functions, I only show its light, the light is very bright, I can see what I'm looking for very clearly at night, the screen is also very clear, it deserves my 5 stars!
Product received in time and shape excellent quality and working responsible seller
Super elegant, it has good design and looks quality, it only remains to hope to use it to be so resistant and long the battery lasts for daily use.
I received the watch, it looks better than the picture, it has all the features described in the product, the light is quite bright, the system operates smoothly, I'm very happy with it, if I were to recommend a product, I think it should be recommended because it doesn't look like it can be bought at this price
Nice clock delivered very quickly and very good to link with Telephone Was well packaged and for good price
The watch is chic, it looks very expensive, I like the functionality. The delivery was fast enough.
The watch came in a torn bag, but the watch was not damaged and it's amazing. it came quickly, the watch is beautiful, the packaging is terrible.
All right, okay! The watch works very well. It meets expectations. Very good equipment as for the price.
Excellent product for an excellent price
Very fast delivery, great watch!!! Thank you very much
Excellent clock, battery life is very good. The screen resolution is good, I expected a little more but for the price, I am satisfied! Very good!
Arrived in a torn bag, the boxes are intact, the package is terrible but the watch box is unaffected. The product is as described. I recommend it.
Excellent Product very good meets all expectations
Contrary to the product description, the watch did not support Japanese.
The package arrived quickly, everything is as described. I liked the watch. A lot of functions-everyone works. I am very satisfied with the order. Thanks to the seller. I recommend it.
The clock arrived in perfect condition and very fast it works well although I still cannot find the GPS
Perfecto
It looks very nice, good and I arrive very fast, it looks good quality, it is quite heavy and big.
Excellent product. Very practical and comfortable
excellent watch, I was disappointed with it. in the advert it shows a GPS map, but it doesn't come with it. overall it's a great watch for the money.
Quality Watch, beautiful Watch. Has to see to use. Fast sending.
Very good quality, can be purchased
Super thank you
The goods arrived well and quickly. One clock was good and the other had a damaged sound (resonates).
Mega fast shipping. All according to the description. I recommend it!
Yalaha min sa3a modhila wa raie3a ta3mal bxakl raei3 Tahawi 3la 3IDAT mazaya raei3a ta9is d'art dam
Good watch, arrived super fast good packed and undamaged, good timing, so far super good, according to the purchase, battery and image is something that stands out very well, you can edit the wallpapers and put custom photos, excellent purchase
Good afternoon I tell you that the smart watch HT29 smart whatch arrived in the northern cucutta city of Santander in good condition, arrived quickly and on time. Many thanks AliExpress😎😎
Long battery life, plenty app controls, good screen resolution, many functions in smart watch it self. Good strong build and very good quality. Highly recommend seller.
Excellent, I arrived in Peru in good condition, I will buy again, it is a pleasure to find such efficient stores.
recommended 👍👌
So far well.
Clock beautiful very fluid I recommend
Very nice smartwatch although definitely big. It does everything other more expensive clocks do, the only flaw is that they advertise it as if it had GPS maps but instead this function is not present. For the rest he does his job and also quite well
Fang function on big screen The best products
A good nice fitting smartwatch. It connects to your Telephone within 5 seconds when you're within Bluetooth range. Call function works very well. The only downside is that the smartwatch is really big, but eventually get used to it. I recommend it to everyone😉
Good watch but does not bring GPS as indicated by the descent
The watch received they cool disappointed the current one that the iron bracelet is not adjustable is a big minus
In the description puts that it has GPS, and then in the details it puts. That doesn't have gps. Actually use the mobile GPS and mark the track only on your mobile, even if a photo of the track on your mobile is seen in the description. I have not been able to make calls although they appear in the call log. I proceed to return
Fast shipping, in principle it looks good watch is still early to know its quality, it has many functions, the flashlight is one of the best jejej
I arrived on time, excellent product for the price, well packed and happy with the product.
Great product, well finished, already came with the battery charged, with two bracelets.
received mybwatch Today im very happy but also I must appraise the seller for very quick delivery to Australia thankyou
The watch received, better than expected, the screen is very clear, I can also receive the information on the phone, this function is very convenient, I do not have to often check the phone information
Hi the order arrived well but a problem caused by GPS her walk not thank you
Nice clock delivered very quickly and very good to link with Telephone Was well packaged and for good price
Very good arrived right on the right date I fully recommend
bien
Does not have GPS