Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-10 Business days |
| Canada, Europe |
7-10 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
10-20 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Frenxys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://frenxys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The watch came in a torn bag, but the watch was not damaged and it's amazing. it came quickly, the watch is beautiful, the packaging is terrible.
All right, okay! The watch works very well. It meets expectations. Very good equipment as for the price.
Arrived in a torn bag, the boxes are intact, the package is terrible but the watch box is unaffected. The product is as described. I recommend it.
Excellent Product very good meets all expectations
Excellent product for an excellent price
Very fast delivery, great watch!!! Thank you very much
Excellent clock, battery life is very good. The screen resolution is good, I expected a little more but for the price, I am satisfied! Very good!
Contrary to the product description, the watch did not support Japanese.
The package arrived quickly, everything is as described. I liked the watch. A lot of functions-everyone works. I am very satisfied with the order. Thanks to the seller. I recommend it.
excellent watch, I was disappointed with it. in the advert it shows a GPS map, but it doesn't come with it. overall it's a great watch for the money.
Quality Watch, beautiful Watch. Has to see to use. Fast sending.
It looks very nice, good and I arrive very fast, it looks good quality, it is quite heavy and big.
The clock arrived in perfect condition and very fast it works well although I still cannot find the GPS
Excellent product. Very practical and comfortable
Perfecto
Mega fast shipping. All according to the description. I recommend it!
Yalaha min sa3a modhila wa raie3a ta3mal bxakl raei3 Tahawi 3la 3IDAT mazaya raei3a ta9is d'art dam
Good watch, arrived super fast good packed and undamaged, good timing, so far super good, according to the purchase, battery and image is something that stands out very well, you can edit the wallpapers and put custom photos, excellent purchase
Good afternoon I tell you that the smart watch HT29 smart whatch arrived in the northern cucutta city of Santander in good condition, arrived quickly and on time. Many thanks AliExpress😎😎
The goods arrived well and quickly. One clock was good and the other had a damaged sound (resonates).
Super thank you
Very good quality, can be purchased
Long battery life, plenty app controls, good screen resolution, many functions in smart watch it self. Good strong build and very good quality. Highly recommend seller.
Very nice smartwatch although definitely big. It does everything other more expensive clocks do, the only flaw is that they advertise it as if it had GPS maps but instead this function is not present. For the rest he does his job and also quite well
Clock beautiful very fluid I recommend