Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-10 Business days |
| Canada, Europe |
7-10 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
10-20 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Frenxys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://frenxys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Fang function on big screen The best products
received mybwatch Today im very happy but also I must appraise the seller for very quick delivery to Australia thankyou
Great product, well finished, already came with the battery charged, with two bracelets.
Nice clock delivered very quickly and very good to link with Telephone Was well packaged and for good price
Very good arrived right on the right date I fully recommend
Hi the order arrived well but a problem caused by GPS her walk not thank you
The watch received, better than expected, the screen is very clear, I can also receive the information on the phone, this function is very convenient, I do not have to often check the phone information
I arrived on time, excellent product for the price, well packed and happy with the product.
Does not have GPS
bien
Super, garny year-old, shvidka delivery, recommend
Very nice, looks fragile
Excellent arrived on time
Looks very good, I like it...
Hello, very good value for money with additional notice and watch bracelet, (the 3rd purchase) works perfectly well battery good longevity super look not too heavy, delivery on time, I highly recommend this product Thank you very much great.
Quite a versatile watch, I've been using it for a while now, it's quite excellent in all aspects, the sliding is very smooth, there is no lagging, the buttons, including the flashlight, work fine, I think it's an excellent watch for the price, I would recommend it!
It is a good smartwatch, beautiful and not heavy at all, I liked it a lot.
The watch is very good, easy to operate, bluetooth call function is quite good, clear when talking, afford the price, I'm quite satisfied with it so far
Very happy with the fast stud clock
Excellent quality very good good cost very good highly recommended, arrives earlier than determined, convenient practical and dynamic banknote detector very useful and functional in Mexico
Arrived very fast, and well packed. Came with the battery charged 100%. It connects very fast and easy with the mobile phone. However the manual is oversimplified. Little information. Indicate the app's FAQ, but also with reduced information. The watch is very light...
Now I am very happy with it. This is a great watch and very easy to travel with. It has health features like blood oxygen, blood pressure, heart rate and sleep. There are records every day. Keep an eye on your health at all times. There is also a great function. You can use ultraviolet light to identify the authenticity of coins, and the watch can also make and receive calls. These features are very convenient to use, highly recommended to buy.
This watch is excellent, all functions work perfectly and basically no errors. It's very powerful, you can make calls, receive messages and reminders, and there are a lot of workout functions, which combines health and exercise in one, thank you very much to the seller. Plus, they look very stylish.
We walked on August 14, 2024, having passed it off. I will have my dough!!!
Very cool, well packed and fast shipping