Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-10 Business days |
| Canada, Europe |
7-10 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
10-20 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Frenxys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://frenxys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I like it.
Already taken, excellent quality/price ratio.
Well received. But what I bought before In months, some buttons are bad It doesn't work well
Very good I recommend the seller
It seems that it turns on even the voice of the Speaker of the tv
Good remote, suitable for various devices.
Have not used it yet. Quality is not as good as the original.
Samsung replacement no programming necessary win win
Very well I recommend it👍Very easy to handle and the light in the buttons helps a lot
The remote control was delivered fast and undamaged, but..... The remote control initially didn't work when programmed for my TV (2023 model Toshiba). After trying out programming for different brands (B. Brand Search), the RC started working after programming for Vestel TV's :>)
Such as I expected for this price. Works with a somewhat outdated television brand philips. A greeting.
Wasted some time trying to set the remote, turns out it works right from the start just needed a reset.
The delivery is fast, the price is cheap and the effect seems to be good.
overall ot seems like a good remote. unfortunately it wouldn't pair to my tv at all, and I will have to donate it
This TV controller has arrived ahead of time and works perfectly thanks to the seller I advise you I only have a complaint from the carrier who does not leave the packages in my address sends me a message so that I can take them back and I have to take the car to go pick up because it takes me away and the Carrier I call him and he does not answer, so I do not explain myself because I have to give my income if some packages take me home and others leave them at the collection points, for the most very happy
Good material Arrived on schedule I liked it very much, working perfectly Thank you
I said it had not reached me but it finally got to the point... and in good condition and perfect it works luxury
I am satisfied for the price. I will use it well.
It's a good fit for 3D TV. It works well on Elg.
Works perfectly on my Samsung TV👍
To bear of having arrived very mistreated the box, the control seems to have no damage seven stetically vien
I don't know how to set up a small business. Samsung LG is easy, but it's default, so it runs right away. Small businesses don't know ㅠ ㅠ
It arrived well within the scheduled delivery day ~ It works with two AAA batteries, so only check if the power comes in ~
As in the description, small and compact
I am satisfied with the low price. Press the Samsung button for about 5 seconds, the power button flashes and works well. It's not our focused small business TV. Only the power button is pressed.