Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-10 Business days |
| Canada, Europe |
7-10 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
10-20 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Frenxys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://frenxys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Well packed, not yet tested, looks compatible with many brands.
Very well I recommend it👍Very easy to handle and the light in the buttons helps a lot
I recommend 100% very good product
Taking a remote control for timid TV evizorivpanasonic and digital not pidishov. For home TV sets LG TA Sony
The remote control was delivered fast and undamaged, but..... The remote control initially didn't work when programmed for my TV (2023 model Toshiba). After trying out programming for different brands (B. Brand Search), the RC started working after programming for Vestel TV's :>)
Surprisingly very good command, it serves me for my Panasonic I have tried several, buying from stores and very poor quality This controller is impressive, it serves me for NETFLIX, Prime, 3D... come on I don't have to use the internet Controller... I love it
price for money, recommended seller;)
Well received. But what I bought before In months, some buttons are bad It doesn't work well
The pilot arrived in full despite the damaged packaging, but this is already standard on AliExpress. I haven't had a way to check it out yet. If I check it, maybe I will write what in the additional comment.
Because the boxes came totally crushed Thank goodness the products is this case 2 remote controls are fine. Seller could ship with a little more protection.
Works very well. I had No problem. Arrived in good time
Very good. Tested on some TV working perfectly
👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍
Excellent very easy do not need to program very quickly turn on
Already taken, excellent quality/price ratio.
Delivery about 10 DAYS all OK. Goods as described. Works! Universal Replacement Remote Control RCG008 For LG For Sony For Samsung For Panasonic ForToshiba For Philips Backlight Thank you, I highly recommend!
It works well for nameless company TV. I didn't fit every time, and the price was in the middle of the full circle, but it's so good. It went right without any manipulation. Shinto
Pleasantly surprised. In my case for a television LG works perfectly.
Good substitute for the original command.
Everything arrived well in perfect condition without incident, not like on other occasions when the products have not arrived and they do not respond due to losses, friendly seller.
LG Smart TV works very well and it's good for you.
I don't take it again. I recommend it.
as expected. works perfectly with a Samsung tv (UE26C4000PW). recommand both product ans seller.
The remote control arrived with a broken bottom but it works. We need to take better care of the packaging. Delivery time within what was promised and seller absent.
Wasted some time trying to set the remote, turns out it works right from the start just needed a reset.
Great remote, LG works great with TV. Convenient. Delivery two weeks.
The delivery is fast, the price is cheap and the effect seems to be good.
As described, very easy to link with the TV you have at home. Highly recommended
I don't know how to set up a small business. Samsung LG is easy, but it's default, so it runs right away. Small businesses don't know ㅠ ㅠ
Such as I expected for this price. Works with a somewhat outdated television brand philips. A greeting.
I hope my client likes it
Everything is great! Came under LG, telly smart. If anyone does not work the back button, I entered the code 026 and the back button became the lowest on the right.
It arrived in good condition, just need to try it
overall ot seems like a good remote. unfortunately it wouldn't pair to my tv at all, and I will have to donate it
I have a Samsung TV. Don't work all keys but the most important ones do. Turn on, turn off, Channel + / - , volume up/down, for the low cost is a good product
The delivery is very fast and I am satisfied with the purchase at a good price
Arrived the battered crushed box but the remote control intact and working very well arrived fast in 5 days seller recommended
For the excellent product price, do not expect anything from the other world. It worked for Me the first time!!
Good quality product
This TV controller has arrived ahead of time and works perfectly thanks to the seller I advise you I only have a complaint from the carrier who does not leave the packages in my address sends me a message so that I can take them back and I have to take the car to go pick up because it takes me away and the Carrier I call him and he does not answer, so I do not explain myself because I have to give my income if some packages take me home and others leave them at the collection points, for the most very happy
In a robot without overplaying, priyshvidko, yakiste vychayna. I will finish the perks. death to pig dogs
Very good I recommend the seller
At first glance good quality Pate although I have not tested its operation. When it does if everything goes well👍I will put another assessment.
Everything came quickly. It seems like everything is great. I haven't connected yet, but it looks normal. Thanks to the seller. Recommend
That's good. It does not stick to my TV combined monitor.
Good material Arrived on schedule I liked it very much, working perfectly Thank you
I said it had not reached me but it finally got to the point... and in good condition and perfect it works luxury
Universal remote control very easy to program brings several brands of pre-recorded screens but if it matches your screen you can try one by one and you will surely find the right one
Works very well, initially I tried it with my Samsung TV and it worked but with a little delay in sending signal, then program only for Samsung and it was perfectly, I totally recommend it, good product, if I recommend it to the seller. Many thanks,
It's a small and medium-size remote control, but it's a good perception on Samsung T.
It works well on fast delivery ~~ ^ ^ *
It arrived well within the scheduled delivery day ~ It works with two AAA batteries, so only check if the power comes in ~
Have not used it yet. Quality is not as good as the original.
Works well
Remote control wonderful I liked it well I recommend it to all kinds of TV Smart Fahua wonderful recommend
I am satisfied for the price. I will use it well.
I ordered this remote control for my Samsung TV and I noticed that it works very well you are immediately memorized and it responds me to all commands. Also noted that all the buttons are of good quality I was very satisfied with the product. I recommend the seller.
Fast delivery, impeccable works perfectly with my Samsung tv model (see in the photo) and without changing code also works with my freebox device it is the top one remote control for two devices!
quickly received, good packaging
It's a good fit for 3D TV. It works well on Elg.
Samsung replacement no programming necessary win win
The remote does exactly what i needed it to. Works on many brands not just the ones listed. This remote worked immediately on a bush tv with no codes required. aaa batteries required.
It is what I was looking for, it controls my smart tv phenomenal, it works for various brands. The best thing is that it lights up with the press to see at night. Works very well. I recommend it. I arrived earlier than expected.
As in the description, small and compact
It is a very simple but excellent control, recommended
Flimsy body. The upper part is very thin. With a strong cross Press, in my opinion, it will break in half. (on the bed, definitely do not throw😆). The functionality is not clear enough, I reset the instructions, because it is problematic to read the description. Backlight from the button, convenient in the evening.
As the photo has for various brands of televisions.
It was not difficult to configure just that for the type of television I have, not all the arrow keys work
good quality product satisfied.
Works perfectly on my Samsung TV👍
On my thought to put down the remote control, it's normal to yakiste, it's no problem, it's good! For two tizhni!
Arrived under the aforementioned conditions and before the agreed time
Very good quality CONTROL (quality of an original). COMPATIBLE with TV. PANASONIC. Plus point Lights up in the dark😊10/10
I don't use it yet. But the one I bought served me for two televisions that I have a Phillips and another waweei excellent tood
Works perfect in an old sony, comes without batteries occupies 2 AAA
Works perfectly, happy with the purchase
Look good, good quality, for the price are worth it, thank you very much, now to try them, all right!
looks good and it arrives in time all do I haven't tested it yet,thanks.
To bear of having arrived very mistreated the box, the control seems to have no damage seven stetically vien
Very good you do not need to program is suitable for all TV
The box is battered but I don't think it affects its use
It seems that it turns on even the voice of the Speaker of the tv
It's very nice🫰, Highly recommended first CONTROL that I do not kill programming it, works perfectly good design, good material, certainly I will buy more
Ordered the 21/06 and received the so fast. Not yet tested but corresponds to what has Summer ordered.
OK
Good remote, suitable for various devices.
Very good product, the item arrived on schedule, there was no one need to program it as when I put the batteries it was ready and working
Well packed in good condition excellent Courier let's try it
Received with good condition and it is as I expected. Thank you seller
Too good too good too too good too good too good too good too good too good it's too good, it's too good, it's too good, it's too good, it's too good. It's too good. It's too good. It's too good. It's too good. It's too good.
I received the product in Bogotá Colombia, about 9 days after placing the order (quite quickly it seemed to me)..., the product fully corresponds to the description of the same and works perfectly ...., be very satisfied with the purchase and the best at a very economic value, compared to what it would cost me to buy it locally..., I recommend it (at least for Sharp televisions Aquos, it works perfectly).
I am satisfied with the low price. Press the Samsung button for about 5 seconds, the power button flashes and works well. It's not our focused small business TV. Only the power button is pressed.
Not tested but I hope it works well.
Excellent article I recommend it easy to connect to my tv
Great but not tested yet
It is a TV remote control that supports all brands. The price is nonsense, so buy one extra yes.
Shipment match need to be tested
I like it.