Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-10 Business days |
| Canada, Europe |
7-10 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
10-20 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Frenxys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://frenxys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Because the boxes came totally crushed Thank goodness the products is this case 2 remote controls are fine. Seller could ship with a little more protection.
LG Smart TV works very well and it's good for you.
In a robot without overplaying, priyshvidko, yakiste vychayna. I will finish the perks. death to pig dogs
That's good. It does not stick to my TV combined monitor.
It works well on fast delivery ~~ ^ ^ *
The pilot arrived in full despite the damaged packaging, but this is already standard on AliExpress. I haven't had a way to check it out yet. If I check it, maybe I will write what in the additional comment.
As described, very easy to link with the TV you have at home. Highly recommended
At first glance good quality Pate although I have not tested its operation. When it does if everything goes well👍I will put another assessment.
It's very nice🫰, Highly recommended first CONTROL that I do not kill programming it, works perfectly good design, good material, certainly I will buy more
It is a TV remote control that supports all brands. The price is nonsense, so buy one extra yes.
Flimsy body. The upper part is very thin. With a strong cross Press, in my opinion, it will break in half. (on the bed, definitely do not throw😆). The functionality is not clear enough, I reset the instructions, because it is problematic to read the description. Backlight from the button, convenient in the evening.
Arrived under the aforementioned conditions and before the agreed time
good quality product satisfied.
Ordered the 21/06 and received the so fast. Not yet tested but corresponds to what has Summer ordered.
The box is battered but I don't think it affects its use
Excellent article I recommend it easy to connect to my tv
Very good. Tested on some TV working perfectly
quickly received, good packaging
It is a very simple but excellent control, recommended
Surprisingly very good command, it serves me for my Panasonic I have tried several, buying from stores and very poor quality This controller is impressive, it serves me for NETFLIX, Prime, 3D... come on I don't have to use the internet Controller... I love it
price for money, recommended seller;)
Great remote, LG works great with TV. Convenient. Delivery two weeks.
Remote control wonderful I liked it well I recommend it to all kinds of TV Smart Fahua wonderful recommend
Very good quality CONTROL (quality of an original). COMPATIBLE with TV. PANASONIC. Plus point Lights up in the dark😊10/10
Very good product, the item arrived on schedule, there was no one need to program it as when I put the batteries it was ready and working