Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-10 Business days |
| Canada, Europe |
7-10 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
10-20 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Frenxys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://frenxys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Received with good condition and it is as I expected. Thank you seller
Well packed, not yet tested, looks compatible with many brands.
I recommend 100% very good product
Delivery about 10 DAYS all OK. Goods as described. Works! Universal Replacement Remote Control RCG008 For LG For Sony For Samsung For Panasonic ForToshiba For Philips Backlight Thank you, I highly recommend!
It works well for nameless company TV. I didn't fit every time, and the price was in the middle of the full circle, but it's so good. It went right without any manipulation. Shinto
as expected. works perfectly with a Samsung tv (UE26C4000PW). recommand both product ans seller.
Good substitute for the original command.
The delivery is very fast and I am satisfied with the purchase at a good price
For the excellent product price, do not expect anything from the other world. It worked for Me the first time!!
Works very well, initially I tried it with my Samsung TV and it worked but with a little delay in sending signal, then program only for Samsung and it was perfectly, I totally recommend it, good product, if I recommend it to the seller. Many thanks,
Fast delivery, impeccable works perfectly with my Samsung tv model (see in the photo) and without changing code also works with my freebox device it is the top one remote control for two devices!
It's a small and medium-size remote control, but it's a good perception on Samsung T.
Works well
It is what I was looking for, it controls my smart tv phenomenal, it works for various brands. The best thing is that it lights up with the press to see at night. Works very well. I recommend it. I arrived earlier than expected.
It was not difficult to configure just that for the type of television I have, not all the arrow keys work
Works perfect in an old sony, comes without batteries occupies 2 AAA
Works perfectly, happy with the purchase
Very good you do not need to program is suitable for all TV
OK
Not tested but I hope it works well.
Taking a remote control for timid TV evizorivpanasonic and digital not pidishov. For home TV sets LG TA Sony
Works very well. I had No problem. Arrived in good time
The remote control arrived with a broken bottom but it works. We need to take better care of the packaging. Delivery time within what was promised and seller absent.
I hope my client likes it
Everything is great! Came under LG, telly smart. If anyone does not work the back button, I entered the code 026 and the back button became the lowest on the right.