Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-10 Business days |
| Canada, Europe |
7-10 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
10-20 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Frenxys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://frenxys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Wasted some time trying to set the remote, turns out it works right from the start just needed a reset.
Great remote, LG works great with TV. Convenient. Delivery two weeks.
The remote control arrived with a broken bottom but it works. We need to take better care of the packaging. Delivery time within what was promised and seller absent.
The delivery is fast, the price is cheap and the effect seems to be good.
I hope my client likes it
Everything is great! Came under LG, telly smart. If anyone does not work the back button, I entered the code 026 and the back button became the lowest on the right.
The delivery is very fast and I am satisfied with the purchase at a good price
overall ot seems like a good remote. unfortunately it wouldn't pair to my tv at all, and I will have to donate it
Arrived the battered crushed box but the remote control intact and working very well arrived fast in 5 days seller recommended
This TV controller has arrived ahead of time and works perfectly thanks to the seller I advise you I only have a complaint from the carrier who does not leave the packages in my address sends me a message so that I can take them back and I have to take the car to go pick up because it takes me away and the Carrier I call him and he does not answer, so I do not explain myself because I have to give my income if some packages take me home and others leave them at the collection points, for the most very happy
In a robot without overplaying, priyshvidko, yakiste vychayna. I will finish the perks. death to pig dogs
It arrived in good condition, just need to try it
I have a Samsung TV. Don't work all keys but the most important ones do. Turn on, turn off, Channel + / - , volume up/down, for the low cost is a good product
Good quality product
For the excellent product price, do not expect anything from the other world. It worked for Me the first time!!
Universal remote control very easy to program brings several brands of pre-recorded screens but if it matches your screen you can try one by one and you will surely find the right one
Works very well, initially I tried it with my Samsung TV and it worked but with a little delay in sending signal, then program only for Samsung and it was perfectly, I totally recommend it, good product, if I recommend it to the seller. Many thanks,
Good material Arrived on schedule I liked it very much, working perfectly Thank you
I said it had not reached me but it finally got to the point... and in good condition and perfect it works luxury
Everything came quickly. It seems like everything is great. I haven't connected yet, but it looks normal. Thanks to the seller. Recommend
That's good. It does not stick to my TV combined monitor.
At first glance good quality Pate although I have not tested its operation. When it does if everything goes well👍I will put another assessment.
Very good I recommend the seller