Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-10 Business days |
| Canada, Europe |
7-10 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
10-20 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Frenxys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://frenxys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Arrived the battered crushed box but the remote control intact and working very well arrived fast in 5 days seller recommended
It arrived in good condition, just need to try it
I have a Samsung TV. Don't work all keys but the most important ones do. Turn on, turn off, Channel + / - , volume up/down, for the low cost is a good product
Good quality product
I ordered this remote control for my Samsung TV and I noticed that it works very well you are immediately memorized and it responds me to all commands. Also noted that all the buttons are of good quality I was very satisfied with the product. I recommend the seller.
As the photo has for various brands of televisions.
On my thought to put down the remote control, it's normal to yakiste, it's no problem, it's good! For two tizhni!
I don't use it yet. But the one I bought served me for two televisions that I have a Phillips and another waweei excellent tood
looks good and it arrives in time all do I haven't tested it yet,thanks.
Look good, good quality, for the price are worth it, thank you very much, now to try them, all right!
Well packed in good condition excellent Courier let's try it
Too good too good too too good too good too good too good too good too good it's too good, it's too good, it's too good, it's too good, it's too good. It's too good. It's too good. It's too good. It's too good. It's too good.
I received the product in Bogotá Colombia, about 9 days after placing the order (quite quickly it seemed to me)..., the product fully corresponds to the description of the same and works perfectly ...., be very satisfied with the purchase and the best at a very economic value, compared to what it would cost me to buy it locally..., I recommend it (at least for Sharp televisions Aquos, it works perfectly).
Great but not tested yet
Shipment match need to be tested
Excellent very easy do not need to program very quickly turn on
👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍
Pleasantly surprised. In my case for a television LG works perfectly.
Everything arrived well in perfect condition without incident, not like on other occasions when the products have not arrived and they do not respond due to losses, friendly seller.
I don't take it again. I recommend it.
Universal remote control very easy to program brings several brands of pre-recorded screens but if it matches your screen you can try one by one and you will surely find the right one
Everything came quickly. It seems like everything is great. I haven't connected yet, but it looks normal. Thanks to the seller. Recommend
The remote does exactly what i needed it to. Works on many brands not just the ones listed. This remote worked immediately on a bush tv with no codes required. aaa batteries required.