Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-10 Business days |
| Canada, Europe |
7-10 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
10-20 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Frenxys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://frenxys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Everything came quickly. It seems like everything is great. I haven't connected yet, but it looks normal. Thanks to the seller. Recommend
That's good. It does not stick to my TV combined monitor.
At first glance good quality Pate although I have not tested its operation. When it does if everything goes well👍I will put another assessment.
Very good I recommend the seller
Have not used it yet. Quality is not as good as the original.
Fast delivery, impeccable works perfectly with my Samsung tv model (see in the photo) and without changing code also works with my freebox device it is the top one remote control for two devices!
I ordered this remote control for my Samsung TV and I noticed that it works very well you are immediately memorized and it responds me to all commands. Also noted that all the buttons are of good quality I was very satisfied with the product. I recommend the seller.
It's a small and medium-size remote control, but it's a good perception on Samsung T.
Remote control wonderful I liked it well I recommend it to all kinds of TV Smart Fahua wonderful recommend
It arrived well within the scheduled delivery day ~ It works with two AAA batteries, so only check if the power comes in ~
It works well on fast delivery ~~ ^ ^ *
I am satisfied for the price. I will use it well.
Works well
quickly received, good packaging
Samsung replacement no programming necessary win win
It is what I was looking for, it controls my smart tv phenomenal, it works for various brands. The best thing is that it lights up with the press to see at night. Works very well. I recommend it. I arrived earlier than expected.
It's a good fit for 3D TV. It works well on Elg.
As in the description, small and compact
The remote does exactly what i needed it to. Works on many brands not just the ones listed. This remote worked immediately on a bush tv with no codes required. aaa batteries required.
It was not difficult to configure just that for the type of television I have, not all the arrow keys work
Flimsy body. The upper part is very thin. With a strong cross Press, in my opinion, it will break in half. (on the bed, definitely do not throw😆). The functionality is not clear enough, I reset the instructions, because it is problematic to read the description. Backlight from the button, convenient in the evening.
It is a very simple but excellent control, recommended
As the photo has for various brands of televisions.