Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-10 Business days |
| Canada, Europe |
7-10 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
10-20 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Frenxys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://frenxys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Ugreen always surprising with this marvelous quality! Everything is working flawless and the package was perfect. Thanks! Pena que aqui no Brasil não tem empresa boa assim xD
Norilsk reached 17 days. Whole is in working condition. Recommend.
Good day, the order arrived smoothly and the product description is accurate. It arrived in 20 days or a little more, sent by Mexico post but arrived in good time. Recommended and the quality of the product is very good. He arrived in approximately 20 days in progress, Yuc.
Ugreen quality = Best quality. I will keep buy this brand’s products.
Top, arrived fast, very good construction
Shop let's just say, elite, the quality is excellent, from there and the price looks like this) I want discounts for regular buyers)
I have bought many items from this brand and I’m always satisfied with the quality of the products. I totally recommend UGREEN!
Well made patch cables. POE works also with my AP's. Ugreen stands for quality in my opinion.
Arrived in ahead of schedule, now just testing.
Very good, came as the description, just not as protected, but all right.
Item as described and delivered fast. Recommended store. Thanks
Delivery almost two weeks. good cable
Great, received in perfect condition, got some stickers as well. Works great and up to standards.
Much needed item at a great price.
Installed between the ONU and the router, download and upload rates are equal before but hope that maybe the connection is more stable. Good product.
It came in a week, everything works, quality at the highest level. The order was from several items, so as a gift put stickers. excellent quality and fast delivery.
Thank you. The order came quickly and in good condition. As always, I recommend this store.
ok
Quick, easy. Ugreen I order not the first time. All goods are good.
Eel as always on top. Cable of good quality, I recommend the store and the store.
The parcel came quickly, I order here almost often. there is no word at all. quality at the highest level! the store and the store recommend! buy boldly
top
A good cord, came quickly, the length matches. As a gift put stickers
Excellent cable, quality as always very good ugreen.
Excellent!