Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-10 Business days |
| Canada, Europe |
7-10 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
10-20 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Frenxys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://frenxys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Installed between the ONU and the router, download and upload rates are equal before but hope that maybe the connection is more stable. Good product.
It came in a week, everything works, quality at the highest level. The order was from several items, so as a gift put stickers. excellent quality and fast delivery.
Thank you. The order came quickly and in good condition. As always, I recommend this store.
ok
Quick, easy. Ugreen I order not the first time. All goods are good.
Eel as always on top. Cable of good quality, I recommend the store and the store.
The parcel came quickly, I order here almost often. there is no word at all. quality at the highest level! the store and the store recommend! buy boldly
top
A good cord, came quickly, the length matches. As a gift put stickers
Excellent cable, quality as always very good ugreen.
Excellent!
Very good quality as always at UGREEN. I recommend it.
It came 52 days before VKO in the branded packaging all is well quality is excellent always trying to take this firm ugreen. Seller recommend.
The cable is visible that high quality.
Cable quality. I recommend to buy. Thank you.
Received without taxation. Fast! Product quality! Like! Recommend the product and the store!
Excellent product!!!
bueno
Bought two units and recommend DMS. Great product
Fast shipment at the time of order May 30th. Before Yekaterinburg for 3 weeks delivery. Everything is perfectly packed in branded packages. The cord patch itself does not look bad in quality in principle, everything is fine, only slightly the wire smelled of rubber... everything fit perfectly in length as it was stated on the package. Took three pieces one short for Van Port router two others for PC and laptop. Well, I'll add to the quality of the internet a little later... ah yes, the store put the stickers in the packages of small things, and it's nice :-). Thank you very much seller for the goods
Fast delivery, stickers as a gift, excellent as always with ugreen
UGREEN is a brand I trust, the quality of their products is excellent, well packaged, the store is listening and very kind, which I thank for the nice sticker
Great goods! Thank you store!!!