Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-10 Business days |
| Canada, Europe |
7-10 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
10-20 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Frenxys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://frenxys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Sur la photo l'effet 3d du verre est plus évident qu'en direct.
Pas identique
Très belle montre, en réalité encore mieux que sur la photo, je craignais que le bracelet ait une teinte brune. Non, en fait, il est violet, comme le corps. Je suis très satisfait, je recommande. Merci au vendeur et ali express
Super léger mais très mignon. J'aime bien
Belles montres.
Semble bon, mais la aimant est pas très forte. Avoir à ajuster la taille tout le temps
La montre est cool mais la sangle collante s'est immédiatement détachée
Super
Pas très brillant comme dans la description, mais ça va
jenejwjwjwjwjwnjanannanana
Beau produit. Bon service!
Bon
C'est magnifique et c'est exactement la photo
J'ai déjà compris l'extensiable la première fois que je l'ai utilisé, il est beau mais il manque de qualité
Très bonne
Excellent.
Très beau. Recommandé.
Belle montre même si elle ressemble au prix, mais l'aime toujours
produit conforme a ma commende
Concevez l'image intacte et minimum ce qui semble être le seul, c'est le Design. Par la partie magnétique est très lâche alimentation les filles barboteuses tordues dos yo.
Merci beaucoup
Je les aime tous merci beaucoup
Très médiocre
Jamais déçu avec ces montres. Belle apparence et la qualité
très contente de mon achat , très belle montre fonctionne très bien a voir a l'usure , mais la pile peux se changer , juste une chose l'aimant pour fermer le bracelet n'est pas assez puisant il faudrait en mettre 2 , j'ai commander d'autre aimant pour en remettre un .