Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-10 Business days |
| Canada, Europe |
7-10 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
10-20 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Frenxys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://frenxys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent Brand, excellent store! Cat is it 5,6,7,8 dispenses comments for improve and data transmission. Can buy it will make the best deal!
Good communication. Ugreen product up to brand quality.
Product as described. Brand quality ugreen is unquestionable. Untested. Came a toast (photo). Value affordable. Fast delivery, including office Brazilian. Recommend the store. Congratulations!!
good quality and fast delivery
Well ooooooo long went, probably through Australia sent
Thank you. Excellent quality. I thank Aliexpress and the store.
Tested between the operator's modem and own router, so far all right, I prefer these cables with anti-interference protection
All OK, works perfectly .. Still came stickers .. Delivery in 13 days for palms Tocantins
Relatively quick delivery
Excellent! Delivered in a short time, safe and sound. The goods are quality, made worthy. To buy everyone strongly recommend to purchase. Seller respect. Thank you, 5 stars!
Cable very good
I am sure that if I received this cable it would be excellent quality, unfortunately the shipping company lost it.
Received in 15 days, arrived correctly. Apparently good value for money. Seller recommended.
It works perfectly, meets product description.
Excellent cable and brand that dispenses any comment. Excellent and professional ethics!
The product corresponds to the description. Fast shipping. Quality cable. I recommend to buy.
I took 15 m to plug HDMI video signal through the transmitter, it turned out through this cable the signal goes through with terrible interference. I took Category 5e for 300 rubles and everything worked fine. It is not clear why so. Test the internet speed directly through the router by this cable-produces a maximum speed of 480 Mbps at a rate of 500 Mbps. As a result, it is now idle.
Excellent!
Ugreen, as always on top, checked everything works fine, but here the logistics is not working correctly, from China, to Vnukovo, then South Africa and then Yekaterinburg. money is laundered for logistics.
Cable is OK. Ugreen pleases, as always.
Arrived in 10 days to my house, of ALL orders is the fastest to date and more full, ordered 15 meters… When thought they were 7 meters But was rolled up doubly initiation and if in effect are 15 meters, now Missing try, But generally recommend the tent 100% effective.
Well packed, toast, high quality cable, congratulations for store
Cable cat 7 flat excellent quality. As everything is ugreen.
Very good as described
Cable received, all norms. Cable of good quality, ugreen as always on top. The cable itself is moderately soft ribbon type, for laying under the skirting is suitable perfectly, its width is not more than seven millimeters, took 10 meters all corresponds to the description,,. In general, I recommend to buy a cable, the price is certainly expensive, it is possible and cheaper, but given what prices in our local store, it is better to buy in this store in packed in two bags. Shop and store recommend, I will take something else thank you 5 ☆☆☆☆☆ ☆