Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-10 Business days |
| Canada, Europe |
7-10 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
10-20 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Frenxys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://frenxys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Quality cable, I will definitely order more
No questions as always to ugreen. Recommend.
Good cable to optimize network connection. It took him 15 days to arrive. In other stores there are at a better price. Now to prove that they work.
Arrived in Manaus with 26 days am very satisfied with the purchase the brand is excellent quality.
Excellent network cable for the Internet
Good quality.
Very good product, ugreen dispenses reviews.
Got it right, yet not tested but looks good quality and came about clips toast.
Item as described, excellent quality.
Excellent and arrived within 20 days
Good quality patchcord! I came very quickly. The order is very satisfied. I advise the store!
All right.
Excellent Ugreen quality. Good product as always
Good product I recommended the saller speed delevery fast shipping Im very satisfying with the product as discribe great quality good packaging I like to do business with this store again thank you
The cable is excellent! Bandwidth fully corresponds to the description. Seller recommend
Product quality excellent. Working perfectly. Recommend the product and store. Thank you
As indicated. Fast delivery from China.
Very good! Came in 3 weeks to CA. Ugreen is Ugreen, everything is great.
The cable works very well and arrived fast, the store added stickers very funny, highly recommended
Parcel from China arrived in Hmao city Nizhnevartovsk for 23 days. The order was tracked all the way. The goods were packed in a plastic bag. The parcel came without damage. The ugreen patch cord is made at the highest level. RJ45 cable is flat, the ends are closed with plastic caps, each cable is packed in a branded zip bag. Ugreen the best! Thank you to the store for the quality goods!