Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
7-10 Business days |
Canada, Europe |
7-10 Business days |
Australia, New Zealand |
10-20 Business days |
Central & South America |
10-20 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Frenxys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://frenxys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Nice sound, fast shipping
It was really good the sound is like good its a bit lower in the left ear but the quality was good.
In accordance with the description. Seems robust. The sound is to my taste.
Comfortable and working well. My small wife loves them and doesn't complain about painful ears after wearing them for some time. Great value for the price
The audio is a bit muddy, but for the price I cannot complain. Overall satisfied.
The order arrived in two weeks. The product is as described. the sound is normal, the setting is automatic. I recommend the store.
Marvelosoooo!!! I bought it to use during training, the sound quality is wonderful and super muffles the external sound. I'm amazed, I can't wait to use him hahahahahahahahahahaj
On-time delivery, came well packed, in condition.
For the price has a sound descending quality! Shipping quickly less than 15 days
Arrived very quickly, phone is good, there is not much serious, but even so I liked it a lot.
It's so nice, and if you don't sound very big, you can't hear it.
Very good product, as described ..
I don't know if I'm serious after the sound quality, but it's not bad. It seems to be good cost ..! It is purchased for use at home. It came because it was slightly crushed when none came. Delivery seems to take a week
Build good, quality ok, sound very good, USB C, came with P2 TB cable, it was worth it.
Everything as announced. Very good sound. I'm in love with my new phone.
It does not look original but of good quality.
Excellent service and wine in excellent condition
An additional amount was taken at delivery 15.69 Knowing that delivery is free
Arrived quickly, in less than 15 working days. Came well packed, with the box intact. Excellent for those looking to resell. The sound is good, but it vessels a little when it was very loud. In general, it is an excellent device and the store sent it on the same day of purchase.
10/10, nothing to say, they are comfortable, they are aesthetically pretty, and the sound envelops you and nothing is heard outward, it is not like a sony premium, but if he makes good use of it to study with them or exercise. (Extra data came to chili a week earlier than expected)
Very comfortable and the sound has good quality.
at first they were a little disappointing but when you have it for 15min the sound is clear and it's very comfortable. i recommend it !! if you want a good audio quality search for another one !:)
I love, the quality is superb for the price. Very nice helmet.
The delivery is very fast. My husband liked the headphones very much
Excellent product, and fast delivery even being imported. Was worth it