Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
7-10 Business days |
Canada, Europe |
7-10 Business days |
Australia, New Zealand |
10-20 Business days |
Central & South America |
10-20 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Frenxys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://frenxys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I just received my package and am currently recharging this. Once I have used this. I will give a review focused on the quality of the audio.
The phone is very bad in the songs, it gives the impression of Echo, the sound is not very good, but for the price can not require much, great cost benefit if used for physical activity it sounds a lot, sealing is great
I tried it in case it had a fault and it sounds very good. Until later I will not know the durability of the battery because it is for gifts and I have kept it until then. But he seems to paint well. Very fast shipping. Later I will leave another comment to see how your function continues to flow
Just like the image. Arrived in perfect condition, both the box and the product. Immediately coupling my mobile. Comfortable, with soft pad. Pretty good sound. Very beautiful design. The shipment took a long time, more than a month.
Very good everythig. Sound quality is really good. I recommend this product a lot. Thank you. Fast delivery as well
Very good phone loud sound and works very well on iPhone I liked it very much
It came in 8 days, I'm fascinated, very beautiful, they listen well, I still don't try the Bluetooth but the AUX cable came a little defective, I don't think it will last In general I recommend
I love them, they arrived very fast and they work perfectly, they have a very immersive sound and they are very comfortable
Excellent product! Battery lasts a lot, and the audio is Great, and good quality foam Recommend product and store!
They arrived before my time and in very good condition, it has good sound, I liked it a lot.
Arrived fast, I received the phone today the quality is great the sound is wonderful and everything works very well including the microphone
Look beautiful. The sound quality is very good. He makes easy connection via Bluetooth. I am very happy with it! I go there another order for my daughter.
How NewI'll Try them soon...
Good product. quality seems to be Ok Good for the price
The store sent very fast the product is to be congratulated. arrived here not inside Bahia (days D'Avila) with only 10 days.
It is an excellent product with a good value for money, it came to Mexico in excellent condition, very fast and working perfectly, I like that it has a controlled volume because it is for my son...
Bass for decent level. With sopranami worse. General earphones jadą tight agent toward the bass. Selectivity sound startlingly good. Missing dynamics. Earphone for under 20 dollars worth of 2,3 times more. Quality plastic approx. Honestly I recommend niewymagającym. For value dałbym 6 stars.
(Korea) Shipping fast. Received within a week after order. The material is a little cheap, but rather than looking at 10,000 won .. If you think about the price, the sound is not bad, but it seems to be slightly different in volume on the left. The price is very bearable when you think about it. External noise does not come in well, but on the contrary, the sound of a hard phone goes out a lot. The size is a lot of big hair, but it's okay. Women seem to be a little big.
It's sound-quality.
Excellent Product arrived in the perfect time works both sides are to be congratulated
Ótimo fone and bateria dura just
They are very good, they have a clean sound, I tried the Call Of Duty Mobile and if they have high latency but in general they are fine
Super, they are heard well, they isolate external and light noise.
Amazing quality for such a low price .. thank you very much ❤️ .. and also i wanted to say that I contacted support before , because i wanted to ask something and person was really nice , they wanted to help me and really i just wanted to say that product is amazing but also customer service ❤️…. And very very fast delivery (1 and half week)
I bought it as a gift for my brother! Earphone is very good!! Arrived well ahead of schedule