Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-10 Business days |
| Canada, Europe |
7-10 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
10-20 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Frenxys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://frenxys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Great product. Ring is very comfortable. And exactly as described.
Very comfortable to wear as it is very smooth on the inside. Not only is it Lord of the Rings (which is very cool) but the glowing effect works well which makes this ultra cool! Ordered a size 8 and sizing is good. Shipping to Canada was good and packaging was well done-I ordered 2 rings and they came in an envelope with bubble wrap. Neither ring showed any damage. I would recommend to others!
Bad communication, virtually 0 contact
Super fast delivered!
Goods received, everything arranged
All right. I’m Very happy with the purchase. The communication with the store was easy and the response very fast. The seller sent the product very fast. The price is great and the quality of the product is high
ok
Super! size only did not guess! thank you!
SPS all good
I bought the size based on the board and it's big.
It quickly. Ring looks good, glows in the dark
Cheap-size is not only for pleasure.
Спасибо большое, кольцо такое как было написано. Светится в темноте. Я всем довольна
Good quality but long long loooooooong delivery.
Article well received good it is exactly the same but it does the trick
Nice ring came a few weeks later just like the in the picture very nice indeed awesome work store good fit love the writing on the ring amen
fine
The ring is pretty, but very weak. And they wore and kept under the lamp for a long time.
A beautiful ring, glows in the dark, only not green, but white. It came quickly.
Very beautiful and cute, glows)
Great, quick.
They're fine though some of the drawings were mounted on top of each other. But the measure was fine and the brightness was fine too.
Not much... Safety luminous Dieu, think like time map men ㅋ ㅋ
I got everything well everything is fine and the size of the same I would like to thank you!
Very pretty